InMoment XI

DECEMBER 14, 2015

Michelle Turner, Senior Director of Innovation and Product Management at MaritzCX, discusses how text analytics best practices can be the hero of CX programs. Transcript: Best Practice 1: Capture Integrated Insights From Unstructured Data We’ve been talking about integrating.

Analytics 200

Analytics Video Innovation Data 200

InMoment XI

DECEMBER 14, 2015

Michelle Turner, Senior Director of Innovation and Product Management at MaritzCX, discusses how text analytics best practices can be the hero of CX programs. Transcript: Best Practice 1: Capture Integrated Insights From Unstructured Data We’ve been talking about integrating.

Analytics 200

Analytics Video Innovation Data 200

CloudCherry

FEBRUARY 26, 2019

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. Retailers find other ways to use analytics too.

Analytics 256

Analytics Report Analysis Study 256

MiaRec

MARCH 30, 2024

He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points. To view the full demo and interview, please watch the video below: What benefits can companies expect by implementing your solution?

Analytics 85

Analytics Contact Center Video Customer Satisfaction 85

InMoment XI

JANUARY 10, 2024

An omnichannel contact center is a customer service model that integrates and manages various communication channels in a unified and seamless manner. While both models involve managing customer interactions across various channels, there are distinct differences in their approaches. What is an Omnichannel Contact Center?

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Interaction 98

Interaction Analytics Call Center Contact Center 98

Brandwatch CX

JULY 6, 2022

With so many Twitter analytics tools out there, it’s hard to know which ones to trust with your Twitter account. But if you’re looking for a free Twitter analytics tool that can do more, this list will come in handy. That being said, let’s take a look at some of the best free Twitter analytics tools currently available.

Analytics 139

Analytics Tools Analysis Travel 139

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform?

Video 52

Video Communication Training Social Media 52

MiaRec

APRIL 12, 2023

Are you considering adopting a Voice Analytics solution for your contact center but aren't sure how to get the biggest bang for your buck? If properly utilized, you can use Voice Analytics software to streamline Quality Assurance processes, improve customer journeys, and get the best ROI for your contact center.

Contact Center 80

Contact Center ROI Analytics Video 80

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 106

Call Center Management Contact Center Wait Times 106

SurveySparrow

APRIL 19, 2024

SurveySparrow : For Simplified Data and Advanced Analytics With SurveySparrow, collecting and organizing data is as easy as pie! Once that’s down, analyze it with the advanced analytics tool! Once that’s down, analyze it with the advanced analytics tool! Now, it’s time to look at the tools.

Tools 52

Tools Analytics Data e-support 52

Brandwatch CX

JULY 4, 2022

If you want to go a bit deeper than Instagram’s own analytics offering, this list is for you. Luckily, there are several Instagram analytics tools available to help brands understand what resonates with their audience and how they can optimize their content output. Top 7 Free Instagram Analytics Tools. in 2013 to 32.3%

Analytics 92

Analytics Tools Social Media Metrics 92

MiaRec

AUGUST 30, 2023

To view the the full interview, please watch the video below: John provides insightful examples of how MiaRec's solutions are enhancing agent training, customer satisfaction, retention, and compliance adherence. He also offers valuable advice for setting up successful topic and sentiment analysis initiatives.

Call Center 52

Call Center Analytics ROI Contact Center 52

SurveySensum

JANUARY 4, 2024

With the help of Text Analytics Feature, you can properly analyze your NPS program. So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company. But how to do that?

Analytics 52

Analytics NPS Banking Analysis 52

TechSee

DECEMBER 21, 2020

For a consumer packaged goods (CPG) company, inventory management is a never-ending cycle. For day-to-day inventory management operations, it’s hard to control what you can’t see. They can quickly and easily establish visual communication to transmit images and video of products and shelves.

Self Service 152

Self Service Management Consumers Analytics 152

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. AI has become a staple in major customer interaction platforms, from feedback mechanisms to customer relationship management systems (CRMs).

Analysis 270

Analysis Analytics Customer Relationship Management Feedback 270

NICE inContact

APRIL 11, 2019

Contact centers face a constant challenge in managing customer expectations. . Here are some key customer expectations and some tips towards managing them . If it is a modem issue, you are better off with video call options to resolve it , rather than a chat. . Win your customers through some of the tips outlined above.

Customer Expectations 151

Customer Expectations Tips Self Service Management 151

BirdEye

FEBRUARY 21, 2023

In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Table of contents Why social media is so important for businesses The most popular social media platforms today About social media accounts What is social media management? What is social media management?

Social Media 98

Social Media Management Multi-Channel Analytics 98

NobelBiz

MARCH 12, 2024

To address and overcome this challenge, many companies have started embracing Unified Customer Experience Management (Unified CXM). Introducing Unified Customer Experience Management (Unified CXM) Unified CXM is the practice of creating seamless and personalized experiences for customers across all support and marketing channels.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. If you’re brand new to using TikTok as a brand opportunity and need initial guidance on this exciting and accessible new land, open up our TikTok Analytic Tipsheet and our Guide to TikTok Management. In short, not much.

Analytics 52

Analytics Engagement Social Media Video 52

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Here’s a guide on choosing the right reputation management company for your business in 2023, featuring a list of the top 7 reputation management companies.

Company 111

Company Management Social Media How To 111

CSM Magazine

AUGUST 31, 2023

The new platform presents a fresh take on analytics, providing both marketing and business professionals a more sophisticated, streamlined way to analyze customer data. In this blog post, we’ll delve into how to master the complexities of GA4, ensuring you’re fully equipped to make the most out of this powerful analytics tool.

Analytics 52

Analytics Analysis Metrics Report 52

Uniphore

JULY 21, 2021

According to Gartner, customer service leaders should focus on these seven knowledge management best practices for improved customer service. That’s simply too much time and a large portion of the blame lies with poor knowledge base management. See where your contact center makes its mark or could use a little improvement.

Self Service 130

Self Service Customer Service Management Knowledge Base 130

Fox Metrics

FEBRUARY 13, 2023

It’s hard to stay fresh in an age where trends seem to come and go faster than it takes for visitors to finish their meals, but that’s why we have analytics platforms! The Fox Metrics platform managed to identify these top trends in restaurant analytics through a robust analysis of thousands of restaurants.

Analytics 52

Analytics Trends Social Media Analysis 52

Calabrio

NOVEMBER 25, 2020

Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences. With analytics, contact centers can leverage their data to see trends, understand preferences and even predict future requirements.

Contact Center 306

Contact Center Self Service Analytics Banking 306

Gainsight

JANUARY 11, 2024

Many, many companies have hundreds and hundreds of Customer Success Managers trying to scale the business and drive net retention.” What’s a Customer Success Manager (CSM)? Customer Success Manager | Kandji As a Customer Success Manager, you’ll be responsible for the success of our customers.

CEM 52

CEM Customer Success Management Customers 52

inQuba

JULY 3, 2022

Customer Journey Management is the process of discovering and optimizing your customers’ journeys, to improve customer experience and achieve positive business outcomes. Today’s CX practitioners are employing Customer Journey Management to discover and optimize their customers’ journeys, and they’re seeing conclusive business results.

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial.

Social Media 116

Social Media Management Guidelines Brands 116

Gainsight

AUGUST 10, 2022

What can the hit TV series Ted Lasso tell us about behavioral analytics? The lesson for product managers is that even though you may think you know who your users are based on information like demographics, you can only truly understand users by seeing them in action. Unlocking the power of behavioral analytics. Identify users.

Analytics 52

Analytics Metrics Customer Journeys Data 52

CSM Magazine

JANUARY 16, 2023

Companies’ expectations and requirements have changed, and they now rely on video conferencing software such as Adobe Connect to meet their training requirements. Businesses benefit greatly from video conferencing. Assume you are remotely training a new hire on how to use e-commerce analytics tools.

Video 52

Video Training Software Comparison 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

NetBase

SEPTEMBER 24, 2018

Hardly – though achieving it is a trickier proposition, requiring skill, and the help of Social Media Analytics. This next section of our Complete How-To Guide: Social Analytics explains how to use Social Media Analytics to guide your efforts in retaining customers by building and managing online communities.

Analytics 60

Analytics Social Media How To Management 60

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 Analytic talk 3. Google Marketing Platform (previously Google Analytics Solutions) 4.

Analytics 93

Analytics Data Social Media Analysis 93

BirdEye

DECEMBER 26, 2023

Specifically, the RingCentral MVP service stands for “messaging, video, and phone.” Analyze the productivity across departments and customer interactions with in-built analytical tools. Manage calls from a browser, app, and any device for management on the go. Handle large call volumes with minimum downtime.

Call Recording 111

Call Recording Video System Communication 111

MiaRec

AUGUST 6, 2023

Transforming quality management in the contact center ? To view the the full interview, please watch the video below:

Call Center 52

Call Center ROI Analytics Contact Center 52

BirdEye

FEBRUARY 29, 2024

In this blog, we’ll take a deep look at modern marketing agencies’ unique social media management challenges and share five critical strategies to optimize workflows so you can scale confidently. The landscape of social media management for agencies First, let’s set the stage. Cross-platform reporting is non-existent.

Social Media 59

Social Media Tips Management Multi-Channel 59