What is Voice of the Customer? [+ how to get data analysis]?
Lumoa
FEBRUARY 7, 2023
During an NPS survey, a customer replies with a 7 and comments that they’d love to see the reporting section expanded. In short, anywhere your customer talks about their experience with your business, or interacts with you is an example of VoC. Customer surveys include customer satisfaction surveys, NPS, and long-form questionnaires.
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