Smith+co CX
OCTOBER 19, 2017
One of the recent falls from grace featured aviation giant, and fifth biggest airline on the planet, Ryanair. The airline revealed that it will now carry 4 million less travellers than planned, reducing the number from 142 million to 138 million. . However, the benefit to people and passengers is less clear. It reeks of shallowness.
Hallmark Business Connections
OCTOBER 27, 2020
Brands should take their customers’ loneliness as a rallying cry to step up and step into roles that bring more human interaction and caring into the world. To do their part in reversing this epidemic, brands must care enough to ensure customers receive the human courtesy of interaction and engagement when they need it.
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C Space
NOVEMBER 26, 2021
Is there an opportunity for brands here – to capitalize on the innate human desire to experience things, places, and ideas. Airlines, travel companies and mobility brands would do well to think harder about the journey as well as the destination, as we may see consumers seek more immersive, more well planned but less regular experiences.
Experience Matters
APRIL 3, 2015
I often say that the customer experience your organization delivers is a reflection of your culture and operating processes. In other words, what customers experience outside is based on what’s going on inside. To consistently differentiate your customer experience, you need to transform your culture.
ProProfs Chat
DECEMBER 22, 2019
“Instead of focusing on the competition, focus on the customer,” Scott Cook. With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. Increasing customer retention rates by 5% boost profits by 25% to 95%.
Comm100
SEPTEMBER 5, 2014
The advent of social media has had a huge impact on the customer service industry. Here are nine tips on how to offer the most effective customer service on social media. These tips will keep you from wasting time and ensure that your customers are getting their questions answered in a timely manner. Be Consistent.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.
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