The Lost Art of Listening
CX Accelerator
JULY 8, 2019
There is a lot chatter going on. Let me have the #2 with no onions and pickles with the sauce on the side please.” “Let me have the #2 with no onions and pickles with the sauce on the side please.” The #2 is actually a #3 there are onions, pickles, tomatoes and no sauce. Your order arrives. How frustrating!
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