Driving the Future: Integrated CX in Automotive Customer Journeys
InMoment XI
FEBRUARY 9, 2024
It’s driven, in part, by product innovation. They expect brands to understand them in turn, and then use those insights to deliver ultra personalized experiences, communications, and offers. A recent survey from PwC found that 64% of automotive dealers believe online sales will comprise 20-40% of all sales by 2030. Salesforce.
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