West Monroe

MARCH 14, 2024

This ethos is embedded in our culture, a legacy of our technologist founders who understood the importance of marrying technical expertise with commercial acumen. We pride ourselves on not just strategizing but also executing, rolling up our sleeves alongside our clients and their employees to turn potential into profit.

Data 40

Data ROI Banking Financial 40

ECXO

JUNE 20, 2023

How do you shift to a purpose-driven culture? It’s hard work changing culture. How can you bring your purpose and values to life? How will you achieve your goals? How do you align your whole organisation around your renewed purpose? Your management team needs to be the biggest advocates for the change to bring the team with them.

B2B 122

B2B Brands Innovation Government 122

Blake Morgan

JULY 15, 2023

Amazon is doubling down on customer data with innovative analytics strategies , many of which it shares with third-party sellers. Amazon is known for its customer-centric culture, especially around personalization and convenience. Among the reasons for Amazon’s growth were its value and selection.

Retail 52

Retail Innovation B2B Transportation 52

Peter Lavers

FEBRUARY 3, 2021

I’ve been delving into the detailed results and findings from their latest piece of CX research EXPERIENCE 2030: Has COVID-19 Created a New Kind of Customer ? and in it the “Company acts responsibly and shows compassion” turns out to be a key factor that informs buying decisions.

Customer Centricity 52

Customer Centricity Customers Data Customer Experience 52

Peter Lavers

JANUARY 6, 2020

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. They argue that if it’s a switch then it’s more like a dimmer switch – yes, there’s a definite ‘off’ and ‘fully on’, but there’s also a range in between!

B2B 52

B2B Data Report Customer Experience 52

West Monroe

APRIL 4, 2023

In the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate. ©2023 Manufacturing Leadership Council, a division of the National Association of Manufacturers. All Rights Reserved.

Data 52

Data Measurement Leadership Analytics 52

NetBase

JULY 22, 2020

By bringing together thought leaders, cultural mediators and fashion figures for dialogues on fashion and the larger cultural conversation, Prada’s new initiative is meant as a “digital iteration and evolution of Prada’s international live event programs.”. Especially since 81% of U.S.

Consumers 59

Consumers Meeting Brands Ecommerce 59

inmoment

NOVEMBER 15, 2018

From Google’s Arts and Culture app – which uses facial recognition technology to match selfies to thousands of artworks—to Pizza Hut’s plans for driverless pizza delivery. trillion opportunity by 2030 with greater investment in AI. Artificial intelligence is everywhere. In Australia, AI is hot on the agenda.

Interaction 40

Interaction Chatbots Hospitality Retail 40

SurveySparrow

JANUARY 5, 2021

Organizations that think about their employees and invest in increasing their experience have better organizational culture. . However, the post-covid world has adopted the remote work culture as a necessity, and we can say that it is here to stay for the long game. Before the pandemic, remote work was a dream for many of us.

Employee Experience 52

Employee Experience Measurement Net Promoter Score Effort Score 52

Currency Alliance

DECEMBER 7, 2021

The pace at which you embrace them, and the specific way you achieve them, depends on your competitive environment, your culture, the technical architecture you have to work with, and your ambition. The result is better data, to feed analytics so that personalization can be improved with fewer risks.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

West Monroe

JANUARY 25, 2022

Even before the advent of remote lifestyles in March 2020, the consumer appetite for better digital processes, services and analytics was driving the transformation of bank customer experiences, products, and services. Build a mutually understood data culture. Banking’s digital evolution was speeding up well before the pandemic.

Banking 52

Banking Financial Trends Multi-Channel 52