West Monroe

APRIL 27, 2022

What’s more, these buyers have increasingly high expectations: Recent Salesforce research found that 72% of today’s B2B buyers expect a similar experience on a B2B site as they receive on a consumer website. In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels.

Software 52

Software e-support Multi-Channel Industry 52

West Monroe

APRIL 27, 2022

What’s more, these buyers have increasingly high expectations: Recent Salesforce research found that 72% of today’s B2B buyers expect a similar experience on a B2B site as they receive on a consumer website. In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels.

Software 52

Software e-support Multi-Channel Industry 52

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. billion by 2024.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

West Monroe

JANUARY 25, 2022

To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels. That’s changed.

Banking 52

Banking Financial Trends Multi-Channel 52

ChurnZero

OCTOBER 30, 2020

We’ve taken snapshots from data across our customer base showing that customers who get the human-led onboarding typically are healthier customers than the ones that come in after the fact,” says Olson. They want to be trusted business partners and work strategically with the customers,” says Olson. “In

Customer Success 93

Customer Success Net Promoter Score Effort Score NPS 93

SurveySensum

JULY 13, 2023

According to a research report by PwC titled, “ Experience is Everything ”, 73% of the customers pointed to customer experience as an important factor in their shopping experience. Yet only 49% of the customers said that they had positive customer experiences with companies. But how to make that happen?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

According to a research report by PwC titled, “ Experience is Everything ”, 73% of the customers pointed to customer experience as an important factor in their shopping experience. Yet only 49% of the customers said that they had positive customer experiences with companies. But how to make that happen?

Retail 52

Retail Survey Tools Customer Experience 52

Currency Alliance

DECEMBER 1, 2020

Only 22% of loyalty members think their programs use the right messages to interact with them, according to a report by Bond [i]. This is likely why consumers are active in less than half of the loyalty programs in which they are enrolled – 6.7 Winning loyalty programs in 2025. Customer singular. according to the study.

Loyalty Programs 52

Loyalty Programs Loyalty Multi-Channel Hotels 52

TechSee

JANUARY 24, 2019

Customer inquiries: When customers turn to a company for help, video chat support gives a face to the business. This is ideal for customers looking to make travel arrangements, change the details on their hotel stay, report a defect in a purchase or see a product demo.

Video 141

Video Contact Center Financial Call Flow 141

SurveySensum

DECEMBER 14, 2023

NPS has long been a go-to metric for businesses seeking to gauge customer loyalty and satisfaction. However, as businesses adapt to changing consumer behaviors and expectations, a critical question emerges – ‘ Is NPS still relevant in the ever-changing business environment? ’ Launch CES Surveys For Free – Sign Up Here!

NPS 52

NPS Customer Experience Effort Score Metrics 52

West Monroe

NOVEMBER 13, 2022

For one consumer eyewear client , a data-driven RGM strategy unlocked the door to 25% more revenue from existing accounts—realized in a matter of months. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model.

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

For one consumer eyewear client , a data-driven RGM strategy unlocked the door to 25% more revenue from existing accounts—realized in a matter of months. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model.

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

For one consumer eyewear client , a data-driven RGM strategy unlocked the door to 25% more revenue from existing accounts—realized in a matter of months. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model.

Strategy 52

Strategy Management Sales Government 52

BirdEye

APRIL 6, 2023

Virtual Assistant Oftentimes, busy executives and business owners don’t have the time to type up their reports, maintain spreadsheets, or keep track of schedules. Digital product sales eLearning is expected to reach an estimated $325 billion value by 2025.

Insurance 98

Insurance Social Media Transportation Consulting 98

Currency Alliance

DECEMBER 17, 2019

Of course, as well as consumer-facing data collection points, the right technology on the business-side is needed to reap the benefits. It will cost you no more than other products or services aggregated in your catalog, and you will discover a great many more rewards that customers genuinely want to earn. REACH MORE CUSTOMERS.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

Currency Alliance

FEBRUARY 10, 2020

Its 2019 annual report attributes this to ‘…a refresh of the Clubcard app with Faster Vouchers functionality, with users up 34% year-on-year’. For one, it has made a number of changes recently which seem more focused on saving money, rather than delivering more customer value. consumer goods (Fitbit). This is nonsense.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52