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2021: Emerging AI trends in the telecom industry

TechSee

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers.

Trends 107
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Clarivate named as a Representative Vendor in the 2023 Gartner® Market Guide for Intellectual Property Management Software With R&D-Specific Use Cases report

Clarivate

Research and development (R&D) plays a fundamental role in generating the innovation that is essential for maintaining competitive advantage. Enriched Clarivate data and embedded analytics help users easily uncover actionable insights and create custom reports. Records in both solutions are connected by custom fields.

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6 Ways to Maintain a Winning Customer Service Strategy

Kustomer

It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, customer loyalty can be lost if the customer experience is tainted with one poor interaction. What Is Customer Service Strategy?

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Prediction: 7 Customer Service Channels We Will Use in the Future

Playvox

Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations. The Future of Customer Service Channels is Now. Generation Alpha is defined as those born since 2011.

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Talkdesk Among Vendors for Four Pillars of Customer Service in Gartner Report

Talkdesk

After placing in the Leader quadrant of the 2019 CCaaS Magic Quadrant for North America , Talkdesk is atop the list of customer service vendors in Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. Process Orchestration: support for more and more complex and personalized customer engagements.

Report 66
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Augmented Reality Remote Assistance – The Complete Guide

TechSee

Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field technicians. . John tries his best to describe to the customer service rep which lights are flashing and how it is affecting his Internet service.

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Digital Transformation and its impact on Customer Experience

SurveySensum

Digital customer experience is the new battleground. . The companies that are winning the digitalization race are acquiring more customers and making more money! Companies that were expecting to move digitally in 2025 are already here. . Companies that were expecting to move digitally in 2025 are already here. .