Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

SurveySparrow

JUNE 15, 2023

Unlocking extraordinary customer experiences is the secret recipe for businesses to not just survive, but thrive in today’s competitive landscape. Customers crave genuine appreciation, utmost respect, and the feeling of being truly valued. Hit the product-market fit by sharing customer pulse surveys.

Customer Experience 52

Customer Experience Effort Score Self Service Hospitality 52

BirdEye

MAY 30, 2023

Microsoft’s State of Global Customer Service Report showed that 77% of customers view brands more favorably if they seek out and apply customer feedback. In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Multi-Channel Survey Feedback 52

SurveySparrow

MAY 4, 2023

Best CloudCherry Alternatives & Competitors in 2023 SurveySparrow SurveyMonkey Qualtrics Customer Experience HubSpot CRM InMoment Zoho CRM UserTesting Qualaroo Medallia BirdEye 1. This makes it one of the best CloudCherry alternatives for businesses looking to optimize their product, customer and employee journeys.

Social Media 52

Social Media CRM Customer Journeys NPS 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. user/month 4.4 (5)

B2B 52

B2B Tools Feedback Multi-Channel 52

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. A B2B service feedback tool is software that collects and analyzes feedback from B2B customers. 5) Let’s now dive into each tool.

B2B 52

B2B Tools Feedback Comparison 52

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey.

NPS 52

NPS Net Promoter Score Software Tools 52

Retently

OCTOBER 16, 2023

In a 2003 Harvard Business Review article , Fred Reichheld introduced Net Promoter Score® as a new measure of customer loyalty and satisfaction. That makes the Net Promoter Score, as of 2023, 20 years old — an eternity for a customer success metric in the fast-paced world of technology.

Net Promoter Score 146

Net Promoter Score Metrics NPS Customer Satisfaction 146

Gainsight

NOVEMBER 16, 2023

Every year at Pulse Europe , we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. As a result, their companies reap the rewards of stronger adoption and customer retention.

Telecommunications 52

Telecommunications Contact Center Innovation Chatbots 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. There are drawbacks that include non-responsive customer support, limited integrations, analytics, data handling, and a steep learning curve. But every tool has its limitations.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

Lumoa

FEBRUARY 7, 2023

The retail and commercial bank based in the UK is processing customer feedback from a variety of channels. They have chosen Lumoa to consolidate that in a single platform and analyze what customers say in real-time. We built Lumoa to make all that easy and in real time, so customer experience teams can focus on driving real change.”

Banking 208

Banking Feedback Management Culture 208

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. Table of contents What is customer feedback analysis? Why is it important to analyze customer feedback?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

SurveySensum

MAY 11, 2023

And it’s not just a temporary trend – even two years later, customers are still embracing the convenience of online shopping. Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course!

NPS 52

NPS Retail Net Promoter Score Effort Score 52

SurveySparrow

MAY 24, 2023

Here’s where we come into your lives with the 10 best Paperform alternatives that will help you streamline all your forms in 2023 and beyond. 10 Best Paperform Alternatives & Competitors in 2023 There are never too many forms when it comes to serious business. Customize them to perfection with inbuilt themes and CSS.

Survey 52

Survey Analytics Analysis Tools 52

SurveySparrow

JUNE 20, 2023

These alternatives offer a range of features to help you gather valuable feedback, increase response rates, and strengthen customer loyalty. SurveySparrow It is an innovative feedback tool designed to enhance the survey experience for both businesses and respondents. Let’s dive right in! Why look for alternatives?

Omni-Channel 52

Omni-Channel Multi-Channel Survey Feedback 52

NobelBiz

MARCH 12, 2024

Customer demands are ever-changing and more often than not, they become more and more difficult to keep up with for a lot of businesses. Customers today expect seamless and personalized interactions across all touch points. Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Here’s one of the customer reviews talking about it on the G2 platform.

Analytics 52

Analytics Net Promoter Score Survey NPS 52

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Analysis 208

Analysis Survey Feedback How To 208

SurveySensum

JANUARY 5, 2023

How to create a successful product that fits the market needs, resolves customer challenges, and also has a competitive edge? . A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming. Customer service and support .

Tools 52

Tools Feedback Effort Score NPS 52

SurveySparrow

APRIL 18, 2023

But in the premium plan, uploading logos, custom templates, and an array of font, color, and background options are all possible and available. Google Forms Google Forms doesn’t really support customization, especially brand-specific. Analytics SurveyMonkey One of the most applauded SurveyMonkey features is its analytics.

Comparison 52

Comparison Survey Analytics Effort Score 52

SurveySparrow

APRIL 18, 2023

But in the premium plan, uploading logos, custom templates, and an array of font, color, and background options are all possible and available. Google Forms Google Forms doesn’t really support customization, especially brand-specific. Analytics SurveyMonkey One of the most applauded SurveyMonkey features is its analytics.

Comparison 52

Comparison Survey Analytics Effort Score 52

SurveySparrow

MAY 24, 2023

It’s 2023, and creating forms is now more important than ever, be it online or offline. Businesses and organizations worldwide increasingly rely on online forms to easily collect important data from customers, clients, and employees. What more, you also get access to advanced analytics that can track the performance of your forms.

CRM 52

CRM Survey Analytics Report 52

SurveySparrow

JUNE 19, 2023

Together, we’ll unveil hidden gems and uncover survey tools that not only match SurveyKing but also add a touch of uniqueness to make your survey experience truly extraordinary. Jotform: The All-Rounder If customization is your jam, you’re going to love Jotform. Well, buckle up! Sign up on SurveySparrow today!

Analytics 52

Analytics Survey Chatbots Tools 52

SurveySparrow

FEBRUARY 23, 2023

For the longest time, Usersnap was indeed a reliable customer feedback software. And rightly so – with its effortless survey building, and analytics capabilities. To make things easier for you, we bring to you what we think are some of the best Usersnap alternatives to look out for in 2023. Well, you’re not alone!

Survey 52

Survey Multi-Channel Feedback Analysis 52

SurveySparrow

NOVEMBER 24, 2022

Choosing the right platform for improving your website’s user experience is a big decision. UserTesting is a user research platform tool that is great for organizations to understand how customers feel when they use their products. The minimal analytics features that it offers make it less appealing. What is UserTesting?

Net Promoter Score 52

Net Promoter Score Survey Video Feedback 52

SurveySparrow

FEBRUARY 22, 2023

As we journey through the magical world of business, it is crucial to heed the voices of those for whom we craft our potions and cast our spells – the customers. In plain English: You’re here because you value user research and customer feedback as much as we do, and that’s why you’re looking for Qualaroo alternatives.

ROI 52

ROI Analysis Feedback Study 52

SurveySparrow

APRIL 17, 2023

It has got a good market and served the customers well, but right now, in 2023, is it the best in its category? We’ll discuss 12 amazing, top-of-the-class doodle alternatives here to use in 2023 and beyond. It’s time then to let the cat out of the bag and discuss the 12 best doodle alternatives to choose from in 2023.

Meeting 52

Meeting Survey Tools Software 52

SurveySparrow

APRIL 17, 2023

It has got a good market and served the customers well, but right now, in 2023, is it the best in its category? We’ll discuss 12 amazing, top-of-the-class doodle alternatives here to use in 2023 and beyond. It’s time then to let the cat out of the bag and discuss the 12 best doodle alternatives to choose from in 2023.

Meeting 52

Meeting Survey Tools Software 52

SurveySensum

NOVEMBER 13, 2023

Did you know that, over 7 billion people worldwide are using mobile phones in 2023? Because 62% of this population will also abandon their shopping experience with you if they encounter any negative experience. The tool has exceptional customer support with 2-hour SLA support. That’s a lot of people…like a lot.

Tools 52

Tools Survey Customer Experience NPS 52

SurveySparrow

JANUARY 18, 2023

Pricing & Plans Designing Process Templates Team Collaboration Analytics Integrations Mobile App Other Features Support Team #1. Designing Process The next point of comparison is the kind of form designing process and experience Typeform, and Google Forms offer. But that’s it about analytics on Typeform.

Comparison 52

Comparison Survey Analytics Tools 52

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. With IN-APP SURVEYS. W hat are In-App Surveys? That’s not it.

Tools 52

Tools Feedback Multi-Channel Social Media 52

SurveySparrow

FEBRUARY 22, 2023

Advanced features Flexibility Design capabilities Smart surveys Customer support Integrations Value for money #1. Jotform is a fantastic tool with lots of cool and useful features (as we’ll see), but it’s not an advanced survey tool capable of conducting focused market research or gauging customer or employee satisfaction.

Comparison 52

Comparison Survey Chatbots Tools 52

SurveySensum

MAY 24, 2024

Qualtrics is a widely used customer experience management tool that focuses on creating surveys, collecting responses, analyzing data, and generating reports to improve overall customer and employee experience. NPS or CES or CSAT? Qualtrics: Customer Service No tool is perfect! But Is Qualtrics Worth It?

Tools 52

Tools Multi-Channel Consulting Survey 52

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

SurveySparrow

JANUARY 2, 2023

Do you want a tool that smartly uses your brand’s content to show a visitor only what’s relevant, with the end goal of converting it into a customer? In that case, you’re looking for a conversational marketing tool that can manage and elevate the visitor’s experience and bring sales. Enters SurveySparrow. With a 4.8/5

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

SurveySparrow

JANUARY 2, 2023

Do you want a tool that smartly uses your brand’s content to show a visitor only what’s relevant, with the end goal of converting it into a customer? In that case, you’re looking for a conversational marketing tool that can manage and elevate the visitor’s experience and bring sales. Enters SurveySparrow. With a 4.8/5

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52