ChurnZero

JANUARY 13, 2023

With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. 2023 will be a big year gaining market traction in new customer intelligence platforms. Organizations tap into customer feedback for free market research.

Trends 98

Trends Customer Success Chief Customer Officer Customer Journeys 98

West Monroe

SEPTEMBER 15, 2022

Between the recession and a drop in M&A activity during the first half of 2022, dealmakers may be left wondering what their next move is. And as credit markets become tighter, the days of easy financing for large acquisitions will come to a close. Build an aggressive deal strategy in adjacent markets. Featured Content.

Culture 52

Culture Roadmap Strategy Leadership 52

Gainsight

JULY 5, 2022

Grasping the Reach of Customer Success. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” Able to take advice from across departments, like marketing, and have influence. It’s about adoption, analytics, and expansions.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

West Monroe

DECEMBER 12, 2021

We took away four key themes from our time at the conference that fundamentally highlight how this next level of maturity will spur key business transformation considerations for our clients as we look ahead to 2022. The services arms of technology providers are creating just as robust a development roadmap as any product organization.

Conference 40

Conference Technology Fashion Software 40

inSided

OCTOBER 1, 2022

In fact, Cognite's model shows that Community can solve a variety of problems like a fractured customer experience, low content adoption, and product-customer gaps. Here are our takeaways from Cognite’s Pulse 2022 session on how to leverage Community to solve key CS challenges. So why not do this with customers too?

Case Study 52

Case Study Effort Score Customer Journeys Study 52

Gainsight

JUNE 11, 2021

Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Gainsight

SEPTEMBER 6, 2022

Economic output declined sharply in the first half of 2022, and the U.S. Times—and market conditions—have changed. The mindset in SaaS has shifted,” says Nick Mehta, Chief Executive Officer at Gainsight, a leading customer success and product experience platform. It’s forcing the sector to transform like never before.

Self Service 10

Self Service Customer Success Roadmap Sales 10

SmartKarrot

MAY 27, 2020

With most of the world functioning online, almost all businesses have, over the last three-odd months, scrambled to find solutions to retain and satisfy existing customer base using modern SaaS platforms and with the help of Client Success Manager Jobs. billion by 2022. . reports , is expected to hit $164.29

Management 10

Management Roadmap Customer Success Feedback 10

Gainsight

OCTOBER 7, 2019

All of that, on top of the fact that we’ve seen it firsthand in terms of market demand. Adoption across our customer base this year has been monumental—we’ve increased expansion bookings by 100% from last year. Unity technologies, ADP, and Slack are just some of our new Gainsight customers.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

Gainsight

SEPTEMBER 14, 2022

SaaS businesses everywhere are recognizing the power of Community and launching plans to implement a community strategy as part of their customer-facing operations. And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below. Final Thoughts.

Self Service 52

Self Service Metrics Roadmap Customer Success 52