ChurnZero

JANUARY 15, 2021

Now backed by a proven track record of keeping SaaS businesses afloat amidst change and uncertainty (situational circumstances that aren’t changing anytime soon), Customer Success is destined to be the most influential function in the organization as it progresses from retaining to growing revenue in the new year.

Customer Success 52

Customer Success Effort Score Self Service eBook 52

Kustomer

AUGUST 26, 2022

As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Their ‘quick-hit’ segments deliver customer-focused tips, tools and trends for optimizing your brand strategy through customer service. The Chief Customer Officer Human Duct Tape Show.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

Experience Investigators by 360Connext

NOVEMBER 10, 2020

Chief Customer Officer at Ericsson CXPA Board Member. Related Article: The Four C’s of CX Culture: How Well is Your Organization Doing? While CX strategy typically remains unchanged, tactics must evolve to keep the program relevant to customer expectations and organizational goals. . – Tabitha Dunn.

Customer Experience 190

Customer Experience Chief Customer Officer Communication Course 190

TechSee

AUGUST 14, 2023

Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. 5 resources to set your CSMs up for success. The Human Duct Tape Show Podcast.

Resources 70

Resources Customer Success Chief Customer Officer Case Study 70

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: .

Customer Success 102

Customer Success Tips Chief Customer Officer Leadership 102

Gainsight

FEBRUARY 18, 2022

According to a recent release by the US Bureau of Labor Statistics , the number of people who quit their jobs in December 2021 alone was 4.3 In the whole of 2021, the trending voluntary separations came from the tech industry and healthcare, especially with many mid-career workers choosing to seek other work environments.

Customer Success 97

Customer Success Chief Customer Officer Customer Centricity Healthcare 97

ChurnZero

JANUARY 22, 2021

Speaker: Bryan Neale, Founder and Culture Geek, Blind Zebra (and NFL referee #92). Their customer asked to talk in November 2021. A lot of us are these days, where it’s about culture and purpose and things like that. I like to think about what I’m compensating for and what kind of culture I want to create.

Sales 98

Sales Net Promoter Score Culture Chief Customer Officer 98

SmartKarrot

MAY 26, 2022

The CEO is responsible for driving the organization’s culture and leading the charge. The Role of the Modern CEO in creating a data-driven culture. But a 2021 survey by NewVantage Partners Big Data and AI Executive shows that only 1 in 3 companies have a structured data strategy and will experience business outcomes.

Culture 10

Culture Data Analytics Policies 10

Gainsight

APRIL 12, 2023

Over the years at Gainsight, we’ve had a few—our first Chief Financial Officer and our first Chief People Officer, to name two—that had a massive impact. I hired the person with a great resume but who didn’t get our business, culture or community. But much more often, I swung and missed.

Self Service 52

Self Service Chief Customer Officer Software System 52

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. .” Maximize insights usage rates.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. But as well as in companies and company cultures as well. Christine Salvo: (06:10): What was the 1st wave-like for you as a CEO?

How To 98

How To Customers Communication Customer Success 98

SmartKarrot

MARCH 8, 2022

Also, Annette is a distinguished customer success author who has written two books, ‘Customer Understanding: Three Ways Put the “Customer” in Customer Experience’ and ‘Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.’. Ashna Patel. Catherine Blackmore. Irit Eizips.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

Kustomer

AUGUST 19, 2021

Gaining the favor of members in the C-Suite is key to building a strong, customer-minded culture. When CX has the backing of the C-Suite, it creates a company culture that keeps the customer in mind through every business decision, no matter how big or small. Being Culturally Sensitive for Global Success.

Culture 98

Culture Chief Customer Officer NPS B2B 98

Customer Bliss

AUGUST 31, 2018

You may think of gaming as simply a favorite past time of your children or nieces and nephews, but did you know it’s actually on track to becoming a 180 billion dollar industry by 2021? It’s so important to understand the culture you’re coming into when in a new leadership position.

Customer Journeys 120

Customer Journeys Chief Customer Officer Leadership Meeting 120

Customer Bliss

AUGUST 31, 2018

You may think of gaming as simply a favorite past time of your children or nieces and nephews, but did you know it’s actually on track to becoming a 180 billion dollar industry by 2021? It’s so important to understand the culture you’re coming into when in a new leadership position.

Customer Journeys 100

Customer Journeys Chief Customer Officer Leadership Meeting 100

West Monroe

JANUARY 24, 2022

High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity.

Software 40

Software Trends Self Service B2B 40

Qualtrics

NOVEMBER 21, 2019

The new set of senior job titles – Chief Customer Officer, Chief Experience Officer – is a confusing mix. If not, 2021 will be spent trying to regain the momentum and potential of CX…because it will falter without a defined leader. We’ll see more CX leaders who can do it all.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38

Lumoa

JUNE 22, 2021

Sofia: it seems really like you have been able to create a real customer-centric culture that you have the culture in place, and you have that foundation, and then from there, you can like build up and improve your customer experience. But most importantly is that you have the culture and the customer in mind.

Customer Centricity 208

Customer Centricity Customer Experience Hotels Customer Journeys 208