Experience Investigators by 360Connext

NOVEMBER 20, 2014

In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Customer retention is paramount in keeping a SaaS company afloat, particularly as a company matures. Success means moving the relationship beyond the sale.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

Education Services Group

OCTOBER 28, 2020

Do not perform QBRs just because it’s a requirement or part of your engagement model to do it on a quarterly basis. Always look at the bigger picture and assess the situation and the status of your customers to clearly identify what they really need in order to achieve their goals and desired outcome for their business.

How To 45

How To Chief Customer Officer Customer Success Customer Retention 45

Education Services Group

NOVEMBER 8, 2021

Without further ado – here’s a quick recap of the 2021 Customer Success Leadership Study! We began collecting our Customer Success leadership data in 2020 while the world was in the middle of the pandemic, and we’re not out of the woods yet. What you can expect from this report. Our findings support this trend as well.

Study 52

Study Leadership Customer Success Chief Customer Officer 52

ChurnZero

JANUARY 15, 2021

Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be Customer Success will transcend the bottom of the funnel.

Customer Success 52

Customer Success Effort Score Self Service eBook 52

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Gainsight

JUNE 18, 2020

Laura: A few years ago, athenahealth noticed that it was having challenges with client retention, NPS scores and sales growth. That’s when Bret Connor , our Senior Vice President and Chief Customer Officer, stepped in to figure out what was going wrong and what the next steps would be.

Healthcare 52

Healthcare Effort Score Chief Customer Officer NPS 52

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. 06:24 – Irit explains her expectations during 2019 and Q1 2020. The Interview.

How To 98

How To Customers Communication Customer Success 98

SurveySensum

OCTOBER 27, 2020

Irit Eizips is the Chief Customer Officer & CEO at CSM Practice. Being pivotal in shaping Customer Success’ best practices, she has been nominated as a top Customer Success strategist and influencer, year after year, since 2013. CSM Practice is the first customer success strategy consulting firm in the world.

Customer Success 59

Customer Success Consulting Chief Customer Officer Customer Centricity 59

ChurnZero

JULY 9, 2020

Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. Webinars offer an engaging platform for product training, tutorials, and updates, which could otherwise be a bit (or extremely) dry, wordy, and lengthy to consume as written material on your own.

Strategy 64

Strategy Marketing Case Study Effort Score 64

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Interview Date: July 18, 2020. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Nick Mehta , Chief Executive Officer | Gainsight. The Customer Success Economy with the lovely Allison Pickens.

Customer Success 85

Customer Success Survey Chief Customer Officer Customers 85

SurveySparrow

JULY 3, 2021

Customer experience wasn’t always the trendy topic it is today. Brands typically prioritized competitive pricing and product development over the actual experience of their customers. So why is customer experience significant all of a sudden? Let’s review why customer experience matters for your brand now and in the future.

Brands 59

Brands Customer Experience Customer Journeys Social Media 59

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Catherine Blackmore.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

ChurnZero

MAY 1, 2020

Andrew Cuomo (@NYGovCuomo) March 24, 2020. For instance, let’s say you were selling Customer Success software to your C-Suite. To persuade your Chief Customer Officer, you’d want to address their top concerns such as optimizing the customer experience without adding internal headcount.

e-support 53

e-support Tips Chief Customer Officer Software 53

ChurnZero

OCTOBER 25, 2019

We also engaged in a great Q&A session with the presenter, that we wanted to share with you here. Speaker: Jason Whitehead , CEO, Tri Tuns and Co-Founder of Customer Success Mastermind. . How to Get 20/20 Foresight for Your 2020 Customer Success Planning. Analyzing performance for 2020 forecasting.

Customer Success 49

Customer Success System Customers Software 49

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98