The Future of Self-Service
Help Scout
AUGUST 22, 2023
How will our customers help themselves in 2018 and beyond? A review of the near future of customer self-service technologies and trends. Read the full article
Help Scout
AUGUST 22, 2023
How will our customers help themselves in 2018 and beyond? A review of the near future of customer self-service technologies and trends. Read the full article
NICE inContact
DECEMBER 3, 2018
The reality is that in order to deliver exceptional customer experiences, you need your contact center software to balance the need for agent-assisted and self-service channels. In our new 2018 Customer Experience (CX) Transformation Benchmark the insights were clear on the importance of both.
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Kerry Bodine
JANUARY 16, 2018
Join me as I share the power of customer journeys to develop your self-service strategy. Following my presentation, Solvvy CEO Mahesh Ram will discuss how emerging advances in self-service technology compliments the journey mapping model and is paving the way to next generation customer experience.
Avaya
APRIL 1, 2019
Gartner predicts “by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions, rising from 40% today.” [1]. What are you doing to ensure your contact center is ready to handle this 75% increase in self-service customer interactions while avoiding the scenario previously described?
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
The benefits of self-service. November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT By the end of this webinar, you will know: How to reduce friction in your customer interactions. How to use subscription models to provide convenience. How to leverage cutting edge technology to make your customers' lives easier.
Eptica
JUNE 20, 2018
Date: Wednesday, June 20, 2018 Author: Pascal Gauvrit How AI-based self-service can transform the customer experience. Published on: June 20, 2018. Done well, self-service not only boosts the customer experience but it also increases sales and efficiency. hours per day online , up from just 3 hours in 2009.
Provide Support
FEBRUARY 20, 2018
Customer Self-Service and Its Value. This is the main reason why customer self-service is so popular nowadays, as well as the main reason why it adds so much to the value of your brand. Published in Provide Support Blog , 2018. Read more. © 2003 - 2017 Provide Support LLC. Permalink | No comment.
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