Confirmit
DECEMBER 17, 2018
We look at ways to take change viral, at how small changes can have a big impact and consider ways to prove the Return on Investment, helping to secure the future of your work. Download the following guide now to help ensure that your Voice of the Customer program delivers on its promise. How Cognita drives change with its VoC.
Confirmit
OCTOBER 21, 2018
In a recent survey 1 , only 14% of CX professionals strongly agreed that the Return on Investing (ROI) in CX program is well established in their firms. And let’s be honest building a compelling CX business case that drives decision makers to support CX programs fully can be a challenge, to say the least. Forrester Research Inc.’s
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Confirmit
OCTOBER 21, 2018
In a recent survey 1 , only 14% of CX professionals strongly agreed that the Return on Investing (ROI) in CX program is well established in their firms. And let’s be honest building a compelling CX business case that drives decision makers to support CX programs fully can be a challenge, to say the least. Forrester Research Inc.’s
Confirmit
DECEMBER 17, 2018
They show the natural evolution of CX as many of these take our 2018 predictions to their next level. The role of AI in CX: AI has been the buzzword of 2018 and it doesn’t look like that will change anytime soon. These 2019 predictions are based on primary research and in-depth conversations with customer experience leaders.
Alliance by IFS
JUNE 3, 2019
A NewVantage Partners Big Data Executive Survey 2018 , discovered that 97.2% of executives confirmed that their organizations are investing in AI initiatives. Download Now. This will have a significant economic impact. In fact, the McKinsey Global Institute estimates that AI will create labor shifts that will result in a 1.2%
NetBase
JULY 11, 2019
Likewise, we see Social Media, Technology, Entertainment and eCommerce here, but that’s far from a complete list of industries we’ve uncovered in our worldwide research that ran from May, 2018 through May, 2019. Download the Brand Passion Report 2019: Top Loved Global Brands to learn that and lots more! Probably not.
CSM Magazine
FEBRUARY 28, 2018
Having a website that isn’t mobile-friendly in 2018 means you can say goodbye to leads and customers. With this in mind here are four reasons why your business needs to invest in a mobile app in 2018. In fact, by 2020, mobile apps are predicted to generate around $189 billion dollars worldwide. Generate Customer Loyalty.
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