article thumbnail

Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy

ShepHyken

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken.

article thumbnail

When Sales and Customer Service Collide

ShepHyken

Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. She created an experience for her customer. This is where sales and customer service collide. This is where sales and customer service collide.

Sales 124
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Top Customer Service Articles For the Week of January 1, 2018

ShepHyken

Each week I read a number of customer service and experience articles from various resources. 15 Customer Experience Trends for 2018 by Bruce Temkin. Customer Experience Matters) Every year, Temkin Group publishes a list of customer experience trends for the upcoming year. Follow on Twitter: @Hyken.

article thumbnail

5 Top Customer Service Articles For the Week of February 19, 2018

ShepHyken

My Comment: What I like about this article is that it is a reminder that creating a customer-focused culture, and that includes customer service and CX, starts with the top in the C-Suite with leadership defining the CX vision. When Customer Service Automation Goes Off the Rails by Don Fluckinger.

article thumbnail

5 Top Customer Service Articles For the Week of January 8, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. My Comment: The 2018 customer service and experience predictions continue to roll in.

article thumbnail

5 Top Customer Service Articles for the Week of September 24, 2018

ShepHyken

They are also known for their customer service, so when they share what is referred to as “The Hubspot Customer Code,” we should take notice. Here are ten ways that Hubspot nails customer service and CX. Three core ingredients of the perfect human-digital blend for B2B sales by Michael Viertler.

article thumbnail

5 Top Customer Service Articles for the Week of October 8, 2018

ShepHyken

My Comment: Here’s a great line: “Every customer interaction impacts customer retention.” ” Even what happens after the sale is made. This article includes nine tips for ways to manage the experience after the customer makes payment. Follow on Twitter: @Hyken.