5 Top Customer Service Articles For the Week of February 19, 2018
ShepHyken
FEBRUARY 19, 2018
My Comment: What I like about this article is that it is a reminder that creating a customer-focused culture, and that includes customer service and CX, starts with the top in the C-Suite with leadership defining the CX vision. When Customer Service Automation Goes Off the Rails by Don Fluckinger.
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