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Get Ready to Transform Customer Experiences at ICUC 2016

NICE inContact

While you are surrounded by colleagues, product experts and industry peers, you will expand your knowledge of inContact solutions, develop your technical training skills and learn contact center best practices. Here are five ways to get ready to transform customer experiences at ICUC 2016: 1. Contact Center Manager.

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The Cloud in 2016: What’s Driving Adoption Now

NICE inContact

The contact center is truly the front line in this battle. You can hear me talk more about this topic during the Contact Center Market Update and Executive Forum on Monday, March 7 from 9:00-10:45 am. Stop by booth #221 to see live demos of our cloud solution and enter to win prizes. Driving new business models.

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3 Keys to Building Customer Engagement – Connect, Automate, Iterate

NICE inContact

The traditional contact center organization has the greatest opportunity to transform its silos into the enterprise epicenter for customer interaction. If Gartner’s predictions ring true, contact centers have the opportunity to transform the enterprise to become the customer experience (CX) hub. Register today !

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Talkdesk for Salesforce October 2016 Release

Talkdesk

We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. Download it now from the AppExchange to experience the world’s leading cloud-based contact center software for Salesforce.

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Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

AWS Machine Learning

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. Currently, customers can interact with the contact center via voice and chat channels.

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Building Customer Experience Bridges Across the Generations

NICE inContact

So whether you’re a Boomer, Gen-Xer or Millennial, stop by Verizon’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. Creating solutions that support unique experiences and personal preferences allows those businesses to capture more market share.

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Manage your Amazon Lex bot via AWS CloudFormation templates

AWS Machine Learning

AWSTemplateFormatVersion: "2010-09-09" Transform: AWS::Serverless-2016-10-31 Description: CloudFormation template for book hotel bot. Although it’s generally not advised to embed code in CloudFormation templates, we do so here solely for the sake of making the demo deployment less complicated. Resources: # 1.