2016, Contact Center, Demo and Virtual Agent

Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

AWS Machine Learning

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. These options are unsatisfying to callers who just want to ask an agent a question to get an answer quickly.

Self Service

Self Service Virtual Agent Connections Contact Center

The 12 Best Customer Service Software Tools for 2022

Kustomer

JUNE 27, 2022

As recently as 2016 , Forbes was reporting on the frustrating fallibility of siloed software and ineffective human support. Five9 : Provides cloud contact center software, allowing you to manage all inbound and outbound calls, facilitating the ability to create a personalized customer profile. Book a demo today.

Software

Software Tools Customer Service Self Service

Customer Experience Update

Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

The 12 Best Customer Service Software Tools for 2022

Webinars

Stay Connected