NICE inContact

FEBRUARY 29, 2016

The contact center is truly the front line in this battle. You can hear me talk more about this topic during the Contact Center Market Update and Executive Forum on Monday, March 7 from 9:00-10:45 am. Stop by booth #221 to see live demos of our cloud solution and enter to win prizes. Driving new business models.

Contact Center 120

Contact Center Omni-Channel e-support Social Media 120

NICE inContact

AUGUST 25, 2016

The traditional contact center organization has the greatest opportunity to transform its silos into the enterprise epicenter for customer interaction. If Gartner’s predictions ring true, contact centers have the opportunity to transform the enterprise to become the customer experience (CX) hub. Register today !

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

Talkdesk

OCTOBER 11, 2016

We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. Download it now from the AppExchange to experience the world’s leading cloud-based contact center software for Salesforce.

Contact Center Software 40

Contact Center Software Contact Center Conference Software 40

TechSee

JUNE 5, 2018

Co-browsing allows agents to see and interact with a customer’s browser in real time, visually guiding them through online processes, webforms, transactions or demos. trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. Enter the convenience of co-browsing. And those markets are certainly growing.

Trends 116

Trends Self Service Chatbots Technology 116

TechSee

FEBRUARY 5, 2018

Consider this recent incident: A telecom’s call center received a call from a customer complaining that he’d been billed more than double the contracted amount per month for the last few years. 42% of their call center operations are driven by billing-related inquiries. The post Billing Dispute?

Customer Service 132

Customer Service Call Center Fashion Contact Center 132

Talkdesk

SEPTEMBER 28, 2016

Stop by our booth at the Cloud Expo (#412) and Service Lodge to meet the team, learn more about our contact center solution and pick up some awesome swag. We’ll also be hosting six live demos and unveiling exciting new features for Talkdesk for Salesforce at prescheduled times throughout the week. Talkdesk Booths.

Contact Center 40

Contact Center Call Center Experience Conference Call Center 40

Kustomer

JUNE 27, 2022

Personal Customer Service Calls Call Center The 1-800 Number Interactive Voice Response (IVR) Technology Customer Relationship Manager (CRM) Chatbots. As recently as 2016 , Forbes was reporting on the frustrating fallibility of siloed software and ineffective human support. Top 12 Customer Service Software Tools for 2022.

Software 98

Software Tools Customer Service Self Service 98