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Pharma-biotech partnerships take on new urgency as patent cliffs loom

Clarivate

A glance at the 2022 top selling drugs for the biggest pharma companies reveals how dependent many large pharmas are on a small basket of products – most acquired through partnerships or acquisitions – that are nearing loss of exclusivity. billion in 2022. of AbbVie’s $51.8 billion in revenue to a whopping 67.2% of AbbVie’s $51.8

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

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Converse 2022

Uniphore

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Case Studies.

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What To Expect From The BPO Industry In 2018

Magellan Solutions

percent recorded in 2016. The growth of the sector also expects an annual slowdown until 2022 due to security risks in the country and the larger scale, slow-moving industry growth globally. This is because technological innovations will increase the demand for jobs, therefore increasing the demand for office space as well.

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Special Guests

ECXO

As a member: Participate in ECXO Tea Sessions As sponsor or guest: Join our ECXO sessions We are changing the ECXO for a better 2022. A creative at heart, Mike is always innovating ways to apply the power of stories to CX and those to strategy. The journey continues… with real innovation. Connect with Andrew Bryant !

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Improving the Customer Experience in Financial Services

Forcivity Salesforce

Improving customer experience (CX) is a top-five business priority in 2022, according to 64% of the 1,100 executives surveyed by the Harvard Business Review Analytics Services. Back in 2016, Forrester surveyed customers and found that a majority will turn to self-service options long before they turn to a human element.

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4 Energizing Revelations for the Utilities Industry

North Highland

” Data and Analytics (D&A) follows behind with 80 percent indicating it was a “somewhat high” priority, aligning with several other industries surveyed. expected to nearly double by 2022. Waiting to react to the definite future market demands of the EV revolution is a recipe for disaster.