AWS Machine Learning
APRIL 16, 2024
AWSTemplateFormatVersion: "2010-09-09" Transform: AWS::Serverless-2016-10-31 Description: CloudFormation template for book hotel bot. IAM role that is used by the bot at runtime BotRuntimeRole: Type: AWS::IAM::Role Properties: AssumeRolePolicyDocument: Version: "2012-10-17" Statement: - Effect: Allow Principal: Service: - lexv2.amazonaws.com
NICE inContact
JULY 25, 2019
According to research done by Bersin and Associates (2012), companies with recognition programs have 31 percent lower voluntary turnover than companies that don’t. According to Deloitte Research (2016), employees value culture and growth almost twice as much as they value compensation and benefits. 3) Keep Your Agents Challenged.
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NICE inContact
OCTOBER 3, 2016
In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry. Please download the full report for complete details.
Magellan Solutions
FEBRUARY 2, 2022
However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. With the rise of such malpractices in the country, their BPO industry has lost call center businesses to the Philippines over the years. A Brief History of the Call Center Industry in the Philippines.
Talkdesk
JANUARY 23, 2019
Historically, consumers had to go to a gym to work out, but in 2012 a new player came on the market to introduce new digital options. In 2016, Peloton faced a big challenge. Their contact centers were growing dramatically, and they needed a solution that would scale easily and quickly to support their growth. “We
Talkdesk
APRIL 8, 2019
Our executive team is comprised of a diverse group of individuals who have varied career paths and knowledge they’ve gleaned from years of experience inside and outside of the contact center industry. This month, we’re featuring Dr. I started with Talkdesk in February 2012 as the first U.S.
Tricia Morris
FEBRUARY 19, 2016
Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.
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