Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.

Customer Service 98

Customer Service Effort Score Self Service Customers 98

Service Untitled

APRIL 16, 2010

Service Untitled The blog about customer service and the customer service experience. I’m not sure if the limited choices of my home town counted as customer loyalty; but nevertheless brand promises are what shapes customer expectations, and trust is what brings in the maximum customer profits.

Loyalty 41

Loyalty Company Customer Centricity Social Media 41

Service Untitled

OCTOBER 11, 2010

Service Untitled The blog about customer service and the customer service experience. Book Review: Exceeding Customer Expectations I just finished reading Kirk Kazanjian’s book Exceeding Customer Expectations. No tips required at Elysian Consider that the ultimate in luxury means never having to.

Hotels 46

Hotels Travel Culture Competitive Advantage 46

Service Untitled

APRIL 19, 2010

Service Untitled The blog about customer service and the customer service experience. As companies survey customers however, it is important to note that customers expect the responses they give to produce observable results.

Customer Satisfaction 41

Customer Satisfaction Survey Groups Social Media 41

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations?

Meeting 41

Meeting Poor Customer Service Social Media Resources 41

Esteban Kolsky

APRIL 6, 2022

if you embrace modern day cx – if you attempt to understand how journeys and pathways intersect, how data usage affects experiences, how personalized interactions give customers what they are seeking – then you will need to embrace your technical debt and address it. CRM was great in the mid- to late-1990s. paso doble?

CRM 78

CRM Social Media Government Customer Expectations 78

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file).

Call Center 98

Call Center Software Data Contact Center 98

Comm100

MAY 11, 2020

Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). With this much information at your agents’ fingertips, customers will never have to repeat themselves ever again.

Omni-Channel 147

Omni-Channel Multi-Channel Knowledge Base Chatbots 147

Comm100

MAY 11, 2020

Some sources claim that the concept of ‘omnichannel’ was coined in 2010. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). With this much information at your agents’ fingertips, customers will never have to repeat themselves ever again.

Omni-Channel 130

Omni-Channel Multi-Channel Knowledge Base Chatbots 130

LiveChat

APRIL 10, 2017

In turn, you’ll be able to provide exactly what a specific customer needs – at exactly the right moment – to keep them moving through the stages of the cycle. Customer relationship management helps you do just that. Along with the aforementioned loyalty programs, referral programs can also drive customer loyalty.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

Esteban Kolsky

APRIL 22, 2015

Some of those posts did not survive the time (like the one comparing the Sodabowl and the Brandbowl approaches during SuperBowl 2010) and some of them are timeless and well worth the re-read. The problem that most organizations have in this equation is the first variable: getting to know their customers’ expectations.

Analytics 60

Analytics CRM Loyalty Resources 60

Tricia Morris

JANUARY 11, 2016

“Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.” ” ~ Richard Branson.

Trends 40

Trends Customer Service Chief Customer Officer CRM 40

Service Untitled

JULY 15, 2010

Service Untitled The blog about customer service and the customer service experience. Book Review: Exceeding Customer Expectations I just finished reading Kirk Kazanjian’s book Exceeding Customer Expectations. David Copperfield.

Retail 40

Retail Handbook Training Financial 40

Currency Alliance

MARCH 9, 2021

Until around 2010, they were fairly monolithic systems where the front-end website was tightly integrated into backend servers. This confers a number of advantages: brands can use common, enterprise-wide systems on the backend, and customize the customer experience on many different frontend platforms.

Loyalty 59

Loyalty Customer Engagement Engagement CRM 59