Russel Lolacher

SEPTEMBER 30, 2019

” I’ve been explaining “The UPsell” brand with these responses since 2009. S for Serving Your Customers – nurturing an intentional customer-centric environment that meets and exceeds customer expectations to build a long, mutually beneficial relationship. Doesn’t happen.

Brands 45

Brands Leadership Course Sales 45

CSM Magazine

DECEMBER 5, 2017

Eventually a customer service professional could help a person fix a technical solution by doing a live AR demonstration, but there is not enough infrastructure in place for that to have a significant impact in 2018. It is important for executives to reorient how they view their customer service operations. Challenges for Executives.

Self Service 80

Self Service Customer Service Gamification CRM 80

SurveySensum

JULY 14, 2020

James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. Currently working at Qualtrics as a Sr. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Talkdesk

AUGUST 19, 2016

With more than 304 million active customer accounts worldwide, Amazon knows that they need to cater to their customers by creating services that are user-friendly and by addressing complaints quickly, compassionately and in favor of the customer. Be Customer-Centric. The Most Important Skill is Listening.

Customer Service 41

Customer Service Customer Centricity Call Center Leadership 41

Talkdesk

AUGUST 19, 2016

With more than 304 million active customer accounts worldwide, Amazon knows that they need to cater to their customers by creating services that are user-friendly and by addressing complaints quickly, compassionately and in favor of the customer. Be Customer-Centric. The Most Important Skill is Listening.

Customer Service 40

Customer Service Customer Centricity Call Center Leadership 40

Talkdesk

OCTOBER 3, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it in customer service and the customer experience instead.” – Tony Hsieh, Zappos.

Contact Center 40

Contact Center Trends Video Advertising 40

Beyond Philosophy

SEPTEMBER 13, 2016

CMC Thought Leadership Principal, Beyond Philosophy. While multi-media, mega-budget programs were extolling wonderful products and services (and social values) offered by corporations, product quality and service performance for customers, and evidence of a customer-centric culture for employees, was often in decline in the real world.

Social Media 60

Social Media Multi-Channel B2C B2B 60

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Or Is It Every Department in Customer Success?

Software 60

Software Customer Success Tools Customer Centricity 60

Second to None

MARCH 8, 2019

Similarly, a 2015 Glassdoor study found that firms ranked on their “Best Places to Work” list overshadowed the S&P 500 from 2009-2015 by as much as 123.3 Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 2] Employee Burnout. 2,4] [link]. [3]

Study 48

Study Financial Customer Centricity Employee Experience 48

Natalie Petouhof

AUGUST 26, 2015

Gainsight is one of the leading vendors of Customer Success Management (CSM) software. Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. Gainsight does this by providing a 360-degree view of customers to people in customer success, sales, marketing, product management and executive offices.

Customer Success 40

Customer Success Sales Management Advertising 40

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Annette Franz.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

PeopleMetrics

MAY 22, 2015

However, if your leadership can verbally commit to a single area of focus, then you’ll empower your employees with the priorities and context they need to be productive. 2009 by Phillip Capper , CC BY 2.0. You’ll remove extraneous distractions and focus their energy on the tasks required to address your company’s one thing.

Strategy 48

Strategy Customer Experience Case Study Employee Engagement 48