Customers Rock!

APRIL 14, 2010

Delivering Voice of the Customer to Enable Customer Delight and Financial Gains. I hope we can all agree that delivering a positive customer experience is the key to building customer loyalty and achieving financial success. Countless reports and case studies have proven this linkage. You get the picture.

Social Media 154

Social Media Case Study Financial Banking 154

Second to None

MARCH 8, 2019

A study by Social Market Foundation reported that happy employees are up to 20 percent more productive than unhappy employees. [1] In several studies looking at Glassdoor reviews, research found a significant connection between workplace satisfaction and financial performance. in its market value. 2] Employee Burnout.

Study 48

Study Financial Customer Centricity Employee Experience 48

transcosmos Information Systems

NOVEMBER 6, 2018

In August 2018 , Apple became the first American public company to reach $1 trillion market value. But it’s important to note that the US tech sector has been enjoying growth in the global stock market over the last few years, and this might have contributed to the trillion-dollar feat. Lesson #5: Obsessive customer focus.

Customer Service 48

Customer Service Ecommerce Hotels Wait Times 48

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Annette Franz.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Chad Horenfeldt – Director of Customer Success at Kustomer. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

C Space

JANUARY 18, 2021

Customer benchmark: #4 in Financial Services; #32 Overall. It reinvented its business model to support the role it wants to take in creating a more equal society and better financial health – for customers and employees. Customer benchmark: #17 in Apparel, Shoes & Accessories, #173 Overall.

Engagement 116

Engagement Apparel Financial Automotive 116

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. As a result, customers’ reluctance to participate in VoC is compounded, as they don’t see a meaningful return on their feedback. We updated customers as promised.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Beyond Philosophy

SEPTEMBER 13, 2016

For any offline or online social word-of-mouth initiative to be impactful with key stakeholders, financially and otherwise, there must first be full realization of what it can and can’t do, and what it is and what it isn’t. You Also Might Like… B2B Marketers, Analyze This: How Do Prospects Score YOU on Their Experience?

Social Media 60

Social Media Multi-Channel B2C B2B 60

Natalie Petouhof

AUGUST 26, 2015

Gainsight is one of the leading vendors of Customer Success Management (CSM) software. Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. Gainsight does this by providing a 360-degree view of customers to people in customer success, sales, marketing, product management and executive offices.

Customer Success 40

Customer Success Sales Management Advertising 40