ShepHyken
SEPTEMBER 29, 2023
This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. In their 2009 meta-analysis presented by Gallup, Harter et al.
CX University
SEPTEMBER 18, 2018
In 2009, survey data supported that in government organizations, the level of employee engagement (or disengagement) in an organization depends on how effectively that organization does the following: 1. focuses employees at all levels on the customer, and 3. 1, (Spring 2009): 54-58. Trahant, Bill.
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Second to None
MARCH 8, 2019
The internal health of the body is directly connected to its performance and ability to grow. If organs are to the body, employees are to the business. A study by Social Market Foundation reported that happy employees are up to 20 percent more productive than unhappy employees. [1] 2] Employee Burnout.
West Monroe
NOVEMBER 28, 2022
In this episode, Salesforce Growth Evangelist Tiffani Bova and West Monroe Managing Director Pablo Alejo share how companies can become obsessed with their customers’ needs, how to connect employee experience to growth, and examples of 4 companies who are getting it right. And we made that prediction in 2008 or 2009.
CSM Magazine
NOVEMBER 27, 2020
He noted that a good blend of technology and human skills can be used to benefit both employee experience and customer experience. Paul Ridge also highlighted the value of using automation to take simple, routine, lower value tasks away from contact centre staff, so that they can focus on those customers who need more support.
Customer Bliss
JANUARY 24, 2017
If you take anything from this episode, I would take that aspect: a relentless focus on your employees and internal stakeholders can be just as effective (or more) than a focus on KPIs and external stakeholders. Turnover hurts businesses, and people who don’t feel connected to the work will turn over. About Scott.
Qualtrics
AUGUST 7, 2019
At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. I’m an engineering manager on the Digital Experiences team at Qualtrics. We’re on a mission to bring together Qualtrics’ billions of experience records with SAP’s 77% of the world’s transactions.
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