Clarivate
OCTOBER 31, 2023
China has emerged as a leading science and technology power on the global stage, rivaling western nations including the U.S. It shows an acceleration in published research output, which increased five-fold between 2009 and 2021, well outpacing the U.S. and other G7 nations with mature scientific and scholarly research systems.
CSM Magazine
DECEMBER 6, 2021
In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Layering on unrelenting supply chain issues , retailers must arm themselves with tools and technology that can help them post a better-than-expected season. Tip #3: Streamline Call Center Communications Technology.
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West Monroe
NOVEMBER 28, 2022
I was part of the team at Gartner that predicted the chief marketing officer would spend more on technology than the chief information officer. And we made that prediction in 2008 or 2009. And we were pretty close to nailing the timeline, but it was not about the technology. 29, 2022 | Podcast | Be Digital. August 2022.
ShepHyken
AUGUST 6, 2023
The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. remains unchanged since 2009 while inflation reached 6.2%
Optimove
OCTOBER 20, 2022
consumers surveyed* (35%) responded that they will spend less in the 2022 holiday season than in 2021. The results align with confidence about what they will budget for holiday shopping, with 39% “less confident” and 19% “more confident” about holiday spending when comparing 2021 to 2022. .
ClearAction
OCTOBER 25, 2022
While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Organizational and individual competencies are crucial for almost-automatic CX excellence. Learn More.
Retently
MARCH 23, 2023
We’ve excluded industries with an extremely low average NPS, such as debt collection, as they’re unlikely to produce helpful insights for most startups and technology businesses. The antivirus software company McAfee is at the bottom of the technology industry, earning a Net Promoter Score of 2. Ready to start?
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