Retently

SEPTEMBER 17, 2018

Apple’s continual focus on improving its Net Promoter Score has produced significant results for the company. In 2007, its NPS was a respectable 58. As of 2016, the company had an NPS of 72 – one of the highest in the technology industry – following a decrease in 2018 to a score of 63.

NPS 113

NPS Net Promoter Score Loyalty Omni-Channel 113

Bob Hayes

MAY 7, 2018

The Net Promoter Score (NPS), a metric used to gauge the health of the customer relationship, has been used by companies for years. Second, the calculation of the metric (a difference score) results in an ambiguous score that is difficult to interpret. First, the “research” behind the NPS claims is flawed.

NPS 89

NPS Net Promoter Score Data Loyalty 89

Bob Hayes

MAY 7, 2018

The Net Promoter Score (NPS), a metric used to gauge the health of the customer relationship, has been used by companies for years. Second, the calculation of the metric (a difference score) results in an ambiguous score that is difficult to interpret. First, the “research” behind the NPS claims is flawed.

NPS 86

NPS Net Promoter Score Data Loyalty 86

Comm100

NOVEMBER 13, 2022

In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Engagement in these spaces can help to shift public perception, so thanking customers for their feedback and responding to issues is important. Founded: 2009.

Tools 181

Tools Customer Service Tips Omni-Channel 181

SurveySensum

JULY 14, 2020

Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Customer Guru

JANUARY 3, 2018

With over 18 years of entrepreneurial experience, Mr. Rohit is actively involved in several core areas of Cloudnine including strategy, digital revolution, public relations, employee engagement, and development of new business models for the company. Back then, there were about 400 deliveries a day in Bangalore.

Customer Centricity 95

Customer Centricity Healthcare Hospitality Management 95

Beyond Philosophy

APRIL 20, 2016

The “Net” in NEV refers to the net effect of those emotions for customer loyalty and retention. Most organizations that have already accepted that the Customer Experience is the competitive differentiator have adopted the Net Promoter Score (NPS) as the metric by which they measure their success.

Measurement 60

Measurement How To NPS Net Promoter Score 60

Beyond Philosophy

APRIL 20, 2016

The “Net” in NEV refers to the net effect of those emotions for customer loyalty and retention. Most organizations that have already accepted that the Customer Experience is the competitive differentiator have adopted the Net Promoter Score (NPS) as the metric by which they measure their success.

Measurement 60

Measurement How To NPS Net Promoter Score 60

Amity

FEBRUARY 10, 2017

Around 2007, I decided to move into the post-sales world because I wanted to get closer to the product, to the value proposition, and to the customer challenges that can be addressed through software. The platform is made of highly engaged users and community members, and it encourages everyone to share ideas, roadmaps, and product questions.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

Beyond Philosophy

JUNE 4, 2015

Kotler picked up a theme that was articulated in the 2007 book, Firms of Endearment. It also means that every transaction and touchpoint interaction, and the long-term relationship, needed to carry forward the organization’s unique character, must be a reflection of the perceived value represented to the customer.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Grade.us

JUNE 2, 2020

Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Review request mode enables you to capture the Net Promoter Score and third party review from your customer. Net promoter scores. Multiple request modes. Trustpilot.

Software 47

Software Management Net Promoter Score Multi-Channel 47

ProProfs Chat

AUGUST 8, 2019

In 2007, Walmart started its online store with the aim to help people choose their necessities online and pick them up from the store. You can send a Net Promoter Score (NPS) survey to your customers to learn how loyal they are to your brand and understand the chances of them recommending your business to others. >>

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

SurveySensum

SEPTEMBER 8, 2023

Between 2007 and 2011, Apple’s NPS soared from 58% to an impressive 72%. So, it’s high time to take an extra step and convert your promoters into your brand advocates. Build Strong Relationships: Your promoters are already your biggest fans so continue to nurture your relationship with them. Here’s how you can do that.

NPS 52

NPS ROI Social Media Effort Score 52

Michel Falcon Experience

MARCH 12, 2019

I’m going to give you a lot of entertainment and engagement, but a lot of education as well too. In 2007, I was a young professional trying to really understand what I wanted to build my career off of; what was going to be my niche or my nitch? My man right here’s got three, see.

Culture 12

Culture Employee Engagement Company Engagement 12

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. Uh, cause if I see eyes on me, then it’s telling me that you want me to engage you.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60