2007 Customer Retention Customers Loyalty 
Retently
SEPTEMBER 17, 2018
Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. In 2007, its NPS was a respectable 58. Because NPS is related to a company’s growth and customer retention levels. Why is Apple’s Net Promoter Score important, you ask?
ijgolding
JUNE 25, 2018
The hiatus in my writing does not mean I have run out of things to say on the subject of customer experience (CX) (boo, say some; hurrah, say others!) – far from it! During my six years as an independent customer experience specialist, I have become a customer of almost every car hire company on the planet.
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Amity
MAY 5, 2016
Working in Customer Success, we hear the same terms all the time: ARR, Churn, MRR, Retention, SaaS, etc. This week, we looked at some commonly-used terms in the world of Customer Success and made a few discoveries on who tweeted it first. Customer Churn. Customer Health Score. Customer Lifecycle. Cross-Sell.
Beyond Philosophy
NOVEMBER 10, 2014
For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. Whilst the transactional business is more interested in repeat purchases and their frequency, the subscription business is mostly interested in how long customers remain loyal.
Heart of the Customer
SEPTEMBER 11, 2014
You would think that the return on customer experience is obvious. A better customer experience improves loyalty, and loyalty means you can spend more time serving customers than chasing new ones, resulting in cost savings. I love this report – it really shows the bottom-line impact of customer experience.
BirdEye
APRIL 17, 2023
It allows companies to leverage customer relationships to create a steady revenue stream. It also enables customers to automatically and conveniently repurchase a product or service they want to continue using. The customer can choose an evergreen plan that auto-renews each time indefinitely unless the customer explicitly cancels it.
Bob Hayes
MAY 7, 2018
The Net Promoter Score (NPS), a metric used to gauge the health of the customer relationship, has been used by companies for years. Third, the NPS is insufficient in measuring the multidimensional nature of customer loyalty. retention, expand usage) that extend beyond just recommendations. NPS Background. NPS Methodology.
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