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Demonstrating socioeconomic impact – a historical perspective of ancient wisdom and modern challenges

Clarivate

In 2004, when I chaired the EC Monitoring Committee for the Evaluation of FP6, we were provided with a spread of data on assessments prior to funding, data monitoring on progress, and traditional evaluations as projects approached outcomes. Register for our upcoming webinar series on research impact.

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Vital for your careers: learn from the worst decisions we have made

Beyond Philosophy

Expanding Too Quickly Around 2004, I made the mistake of thinking that my global Customer Experience Consultancy was about to experience rapid growth. There are podcasts, webinars, conferences, talks, and all those kinds of things. They are gold…or, I should say, diamonds. I read many business books. Find something you do like.

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The Power of Classroom Learning

Horizon CX

When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic.

Course 113
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[Q&A] B2B SaaS Benchmarks: How Does Your Company Compare to +1,500 of Its Peers?

ChurnZero

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts. If you missed the webinar, you can watch it on-demand. Salesforce started it and they went public in 2004. Q&A Recap.

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Customer Service of the Future: 3 Most Important Customer Experience Trends

LiveChat

Facebook was invented in 2004, and although it was just a network back then, many businesses adopted it as an additional customer support channel. Marcin Borowski, my colleague, is a host of LiveChat webinars. The topic of his last webinar was “ Quo Vadis? Same thing happened with social media channels.

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How to Stop Your Customers From Leaving You

Kayako

Hot on the heels of our popular webinar , I’ve distilled down our best 5 tips covering how to stop your customers from leaving you. He tells a story about the 2004 Olympic diving final. Watch the recording of the webinar for even more tips about how to stop your customers from leaving you.

How To 120
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Google Search Trends for “Customer Success”

ChurnZero

This search data dates back to 2004, which is before many of us had probably even heard of the term ourselves, nevertheless working in the field. And if you are looking for more content to continue your research on the topic of Customer Success our Resource Center is the place to go for webinars, cheat sheets, eBooks, guides, and more.

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