Remove 2004 Remove Government Remove Innovation Remove Technology
article thumbnail

Demonstrating socioeconomic impact – a historical perspective of ancient wisdom and modern challenges

Clarivate

As a result, he was given access to the ‘resources of the city’ – a city that made other military uses of his innovative research, although we weren’t there to check those metrics. Government institutional funding of science in Britain formally started in the 17th century C.E. In the third century B.C.E.,

article thumbnail

Celebrating Highly Cited Researchers: National Cheng Kung University, Taiwan

Clarivate

We ask how they encourage collaboration, facilitate career growth and accelerate highly innovative research. Before Chen entered the field of biomass torrefaction research, both the academic and industrial sectors did not possess sufficient knowledge or technology in this area. Can you tell us about your 2021 Highly Cited Researchers?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

This is Digital, Episode 25: The Chief Digital Officer's Role in Disruption and Culture

West Monroe

Beauty's Chief Digital Officer, joins the podcast to discuss the ever-evolving customer journey and the balance between customer needs and technology advancement, fostering innovation, and maintaining a seamless physical-digital connection. Beauty, where she leverages cutting-edge technology to help the company maximize growth.

Culture 52
article thumbnail

Company-Wide Commitment Is Needed to Lead Customer Service Innovation

CSM Magazine

Continuing with our special Customer Service Week series, OmniServ’s Samantha Saunders argues that to lead customer service innovation in an industry, you need commitment across the board. We are constantly looking to adapt and trial new enabling technology that will empower our PRM passengers and improve their travelling experience.

article thumbnail

CX vs. UX: The Yin and Yang of Customer Loyalty

InteractionMetrics

Founded in 2004, Stanford University’s Hasso Plattner Institute of Design broke down Design Thinking into five distinct phases: Empathize : Understand your customer. Customers began to expect intentional, planned, and positive interactions with technology. Walk in their shoes. The solution was the iPhone. Apple had set the bar.

Loyalty 52
article thumbnail

A Closer Look at MiFID II Recording Requirements

Avaya

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. The directive requires all national governments in the EU to adopt certain laws, which they are free to do in their own way should the resulting effect be the same.

article thumbnail

Delivering Quality Customer Service to Disabled Passengers

CSM Magazine

Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week. The industry, regulators and governments use the term ‘People with Reduced Mobility’ or PRM when talking about people with disabilities. OmniServ provides assistance for around 1.8