article thumbnail

How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46

Customer Bliss

Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. (He While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. They’d want to know what was happening in sales, marketing, leads. About Brian.

NPS 163
article thumbnail

Top 20 Customer Service Experts to Follow on Twitter Right Now

Comm100

Through the eyes of Nasser, the areas of leadership, people skills, teamwork, gender equality, and customer service blend into a masterful understanding of corporate culture and the customer experience. She is an expert on customer-centric leadership, and an active tweeter. Flavio Martins. flavmartins.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Brand Move Roundup – July 21, 2020

C Space

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. eBay acquired PayPal in 2002 and spun it off in 2015. eBay acquired PayPal in 2002 and spun it off in 2015.

Brands 52
article thumbnail

How to define and develop your workplace ethics

Qualtrics

A company’s ethics are defined and modeled by leadership, built and amplified through culture.”. A company’s ethics are defined and modeled by leadership, built and amplified through culture. The importance of leadership decision-making. Another leadership-level ethical choice might be around a product recall.

How To 26
article thumbnail

The need for boldness

Smith+co CX

And no wonder; it is because leadership teams are becoming increasingly obsessed with quick wins and superficial solutions rather than the honest work of deciding where to invest in order to create real value for customers. Over the last two decades, we have strived to ensure that our approach is centred on these three things. 2018 and You.

Culture 28
article thumbnail

The Future of Work: How Companies Are Building Cultures Worker’s Love #nytnewwork

Natalie Petouhof

This is enticing because leaders want to know what they need to “do” to create and/or transform their culture and leadership to build a network of like-minded leaders and human capital that will attract customers for life and employees that are brand advocates. So Who Are Some of The Speakers? of a series-B startup, Renovo Motors.

Culture 40
article thumbnail

Revenge and Reward: Is Your Customer Service Team Likeable?

Grade.us

Then in 2002 when WhiteWave sold Silk to Dean Foods their products became just “ natural. These individual problems cover the full gamut of pre–sales, order, fulfillment, satisfaction and general problems. The new owners made significant and drastic changes, causing customers to abandon the company in droves. · Consistency.