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Vidya Ravichandran Inducted into CCWomen Hall of Fame?

GlowTouch

Under Ravichandran’s leadership, GlowTouch has grown from a modest business with a single contact center location into a global enterprise with thousands of employees spread across eight sites in four countries. About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002.

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Company Culture: The Pulse of an Organization

GlowTouch

In most organizations, the culture is a living entity, shaped initially by the values of a company’s founders or its leadership, then evolving over time as a business matures and becomes stable. Organizational leadership has to live up to its name, reinforcing the norms put in place to govern the office. Tonya Morgan. Tonya Morgan.

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How Customer Support Leaders Can Manage a Crisis Like COVID-19

GlowTouch

The path to great leadership during a crisis begins with you and the example you set for your support team. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?