GlowTouch

DECEMBER 4, 2020

According to PWC, 73% of consumers say customer service matters in their purchasing decision. So, if you have a vendor that cannot deliver satisfactory customer service, it is only going to hurt your bottom line. Our dedicated team of outsourcing experts are here to provide quality attention and service to all our customers.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

APRIL 24, 2020

The company could maintain the current size of its customer support workforce, and risk frustrating and alienating its consumer base, or… The company could hire more staff and expand their infrastructure, incurring heavy costs in the process. Increased Customer Loyalty. An outsourced solution can help you to do just that.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 6, 2020

Help your brand resonate with consumers by conveying strong values. Investing in corporate social responsibility will allow you to build a positive reputation as a business that cares about its community, the environment, customers, and employees. Products and services that offer authentic value to consumers. About GlowTouch.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JUNE 12, 2020

Knowing how to deliver support through chat or email differs from social media. Consumers also expect consistent answers, even when talking to different agents across different platforms. Improving the productivity of your agents improves the quality of customer support the business provides. Provide Efficient Working Tools.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JULY 13, 2020

Educate Support Agents How to Resolve Issues with First Customer Contact. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch. Tonya Morgan.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

Kustomer

JANUARY 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Learn how Ed has adapted to new consumer needs by listening to the podcast below. TRANSCRIPT.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

GlowTouch

APRIL 27, 2021

It can be the type of experience that causes customers to run for the exits, especially when being on hold seems designed to make consumers even madder. When your customers have enough time to make a Hot Brown (that’s a sandwich), the odds of satisfaction take a tumble. Some of you are asking, “who uses the phone anymore?”

Customer Service 52

Customer Service Sports Hotels Return on Investment 52

GlowTouch

APRIL 2, 2021

The pandemic changed consumer behavior, perhaps irrevocably. The pandemic forced businesses to make strategic and tactical changes in operating and tending to consumer needs. The exact methods vary across industries and customer segments. Promoting the Customer Experience. E-Commerce Re-imagined. About GlowTouch.

e-support 52

e-support Contact Center Return on Investment Consumers 52

GlowTouch

SEPTEMBER 18, 2020

Culture is typically viewed from an internal perspective, but it also has external facets: working in partnership with clients rather than acting as a vendor, the agility to adapt to changing market conditions or consumer behavior, open vs limited communication, and so forth. How to Select the Right Customer Support Channels for Your Company.

Culture 52

Culture Company Government Leadership 52

SurveySparrow

DECEMBER 9, 2019

How did the fact that you were able to test out your theoretical knowledge first-hand help in coming up with your material and ideas for perfect customer service? I wasn’t just telling people how to do it. I was living it every day, dealing with 100+ employees, customers, trying to make a profit, putting out fires, etc.

Customer Service 90

Customer Service Training Study Measurement 90

GlowTouch

NOVEMBER 13, 2020

Individual consumers are repeatedly warned to regularly review their credit scores, use a VPN for added online privacy, or sign up with a monitoring service. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch. Tonya Morgan.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

GlowTouch

SEPTEMBER 17, 2019

There are too many time-consuming challenges, as compared to chat. Customers want a rapid, simple solution that provides answers they need from a real person. If customers prefer chat, it begs the question: “Why aren’t many companies providing it?”. Therefore, customer loyalty is critical to a company’s bottom line.

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

JANUARY 15, 2021

But if your customer support team delivers a positive experience to these customers, they will go on to spend more money and become more loyal to the brand than other customers. Good experience while dealing with your brand is worth paying 25% more money to 86% of consumers. hubspot.com – Customer Self-Service.

Tools 52

Tools Self Service CRM Infographics 52