Amplifai Coaching Category

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5 Tips to Improve Contact Center Efficiency in a Recession

Amplifai Coaching Category

How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees

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4 Tactics for 2023: Building a Culture of Improvement in Your Contact Center Team

Amplifai Coaching Category

A daily gameplan has been created to help others lead like the best in 2023, based on the actions of top talent from the previous year.

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AmplifAI to Enable Frontline Performance for Iterum Connections

Amplifai Coaching Category

Iterum selects AmplifAI as preferred provider of performance enablement enabling Iterum to replicate top performers, drive better employee engagement, and deliver higher quality customer experiences

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AmplifAI Takes Spot 1,396, Top 30%, on 2022 Inc. 5000 List

Amplifai Coaching Category

The 2022 Inc. 5000 list honors America's fastest-growing private companies

Company 52
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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance

Amplifai Coaching Category

AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas

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AmplifAI Announces Investment from Breyer Capital

Amplifai Coaching Category

AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced that Breyer Capital has joined the Company’s Series A funding round

Company 52
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Turn the lucky few into the lucky many

Amplifai Coaching Category

High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many

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AmplifAI Earns Frost & Sullivan’s 2022 Competitive Strategy Leadership Award

Amplifai Coaching Category

We are excited to announce that AmplifAI earned Frost & Sullivan’s 2022 Competitive Strategy Leadership Award for Its Advanced Performance Enablement Solutions

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Making People Better: AI Startup AmplifAI Raises $3.9M to Accelerate Market Growth

Amplifai Coaching Category

Dallas Innovate's David Kirkpatrick writes about our recent seed funding and uncovers how AmplifAI is making people better

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Is Your L&D Organization Future-Proof?

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.

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Dallas-area startup lands $4M to bolster growth as it leverages AI

Amplifai Coaching Category

Check out the story on our recent funding covered by Brian Womack at the Dallas Business Journal

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EY announces Sean Minter as Entrepreneur of the Year Finalist

Amplifai Coaching Category

Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2022 Central Plains Award finalist

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Top 10 Reasons Call Center Coaching Fails to Improve Customer Experience, Employee Morale, Performance and Retention

Amplifai Coaching Category

Call Center Coaching Effectiveness has long been a challenge for both BPO/Outsourcers and direct contact centers alike - here are the top 10 causes we repeatedly see contributing to stagnant customer experience, waning employee morale, and disappointing performance improvements

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Next Level Sales Powered by Microlearning

Amplifai Coaching Category

In the era of DIY learning culture, microlearning provides a consistent learning experience for general education and field-specific tasks, such as sales rep training.

Sales 52
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Emotional Value Index (EVI): The Next Big Thing in CX Since the NPS

95% of purchasing decisions are emotion-based. This led to the creation of the EVI®, the Emotional Value Index. In this eBook, you will find all you need to know about how to measure and manage customer emotions and EVI® to grow your business.

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The Top 3 People Skills Challenges

Amplifai Coaching Category

According to DDI, the #1 reason Frontline Leaders fail is because of interpersonal skills associated to coaching. And, 80% of Agents who leave, do so because of their direct Supervisor

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Micro-Learning with Macro Results

Amplifai Coaching Category

Micro-learning, while not a new concept, is extremely effective. And we're taking it to a new level with the integration and intelligent distribution of micro- and nano-learnings throughout global contact center operations

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The Future of Contact Center Coaching: Our Top 5 Coaching Capabilities

Amplifai Coaching Category

Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!?

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The Top 5 Procedural Coaching Challenges

Amplifai Coaching Category

Skill gaps are growing – because of the continued digital evolution and increasing necessity for contact center Agents to apply deeper relationship-building, multi-tasking, and problem-solving skills

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CX Takes a Big Leap: 5 Steps to Better (Human) Outcomes

Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.

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Your Call Is Important: AI-Based Analytics Come to the Call Center

Amplifai Coaching Category

Xconomy featured AmplifAI in an article discussing the three technology providers driving AI-powered data-driven solutions that benefit contact center operations

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Call Center Coaching Effectiveness: 5 Steps To (Finally!) Realizing A Return On Coaching

Amplifai Coaching Category

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness

ROI 52
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Workforce Optimization: A Systems Thinking Activity

Amplifai Coaching Category

With all this WFO, why aren't we perfect?I I sum it up by saying that Workforce Optimization (WFO) is about

System 52
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He sold his previous ventures, but now this DFW entrepreneur is playing the long game-with an eye toward $1B

Amplifai Coaching Category

Dallas Business Journal's Shawn Shinneman discusses what AmplifAI CEO, Sean Minter, has done before: seen an opportunity, founded a company, built it

Company 52
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How Do You Measure the Success of Enterprise Learning?

Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.

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Data Visualization and Engagement: Do Metrics Motivate?

Amplifai Coaching Category

Featured?Contributor?Article.?Everyone Contributor?Article.?Everyone Article.?Everyone Everyone likes access to data about their performance! But does that drive engagement and effort

Metrics 52
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NEXT Award Winner

Amplifai Coaching Category

At the FUND Conference in Austin, TX, AmplifAI was honored as a 2018 ‘Next’ Award Winner

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Why is it so hard to get people to change behaviors? Part 2

Amplifai Coaching Category

Consider this.all behavior IS action, but there are different categories of actions, and that differentiation is extremely useful when observing and evaluating performance in preparation for coaching

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Top Takeaways from CRS 2018

Amplifai Coaching Category

The 2018 Customer Response Summit was incredible! For those that missed it, we've recapped our 48 hour immersion with the most innovative organizations disrupting Customer Experience

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The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

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AmplifAI attending ICMI Expo in Orlando, May 21-24 2018

Amplifai Coaching Category

Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium

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3 Ways to Drive Effortless Employee Learning Experiences

Amplifai Coaching Category

ICMI Featured Contributor article. Are you providing your workers an effortless learning experience? Or are they exhausting all of their energy before they can even access the right resources

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One Night in New Orleans - Customer Response Summit

Amplifai Coaching Category

Leaders learned from leaders in exceptional keynotes, case studies, and panel events that broadened our perspectives and gave us hope for how we could further transform our operations to deliver on customer-centric visions

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Save Time, Coach More

Amplifai Coaching Category

In a conversation with a prospective customer last month, we were talking about augmenting managers' time and coaching competency and we were asked, "How do you save my team leaders time and help make them better coaches?"

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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

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What does a person need to change behavior?

Amplifai Coaching Category

This is a question best resolved with a formulaic answer: Know How + Willingness = Action. We coach to affect a person’s know-how to do a certain thing, but how we coach affects their willingness to change how they do it

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Why Do We Coach?

Amplifai Coaching Category

So what is it fundamentally that we want from coaching? What is the return on our time investment? The simplest answer is

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Texas wants to prove its startup worth but may lack the money

Amplifai Coaching Category

Crain's Nicholas Sakelaris engages in a discussion with AmplifAI CEO, Sean Minter, concerning the health of the Dallas start-up ecosystem

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Announcing: AmplifAI is an AWS Partner Network (APN) Partner!

Amplifai Coaching Category

With the new integration, AmplifAI’s Performance Acceleration Platform transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers

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The Ultimate Crash Course in eLearning Visual Design

Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach

Well-designed materials can motivate learners, improve comprehension, and assist optimal retention. If you need rapid, easily actionable ways to improve your eLearning and slides, join this session to learn the power principles that will have the biggest impact on your designs.