Amplifai Coaching Category

FEBRUARY 9, 2024

Join Dennis Wakabayashi, renowned as the 'Global Voice of Customer Experience', and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.

Customer Experience 52

Customer Experience Call Center Voice of Customer Innovation 52

Amplifai Coaching Category

FEBRUARY 12, 2024

Harness the power of visual storytelling to connect deeply with your audience. Through videos, graphics, and illustrations, showcase your products and highlight your brand's values and objectives.

Customer Experience 52

Customer Experience Brand Values Video Connections 52

Amplifai Coaching Category

FEBRUARY 13, 2024

Discover how FCR enhances operational efficiency, cost savings, agent retention, and customer satisfaction. Gain insights into strategies for improving your call center's FCR, sidestepping common mistakes, and leveraging AI Coaching software for transformative results.

First Call Resolution 52

First Call Resolution Call Center Customer Satisfaction Software 52

Amplifai Coaching Category

FEBRUARY 14, 2024

Learn how AHT drives boosts productivity, improves agent morale, and drives customer satisfaction. Learn how to calculate average handle time, tips to improve your contact center's AHT, the pitfalls to avoid, and more.

Average Handle Time 52

Average Handle Time Call Center Contact Center Strategy 52

Amplifai Coaching Category

DECEMBER 1, 2023

Amplifai your call center coaching ROI with our guide on the 5 Key Steps to Coaching Effectiveness. Unlock strategies that blend people, process, and technology for transformational coaching results.

Call Center 52

Call Center ROI Technology Strategy 52

Amplifai Coaching Category

NOVEMBER 29, 2023

Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.

Contact Center 52

Contact Center 52

Amplifai Coaching Category

OCTOBER 20, 2023

If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness!

ROI 52

ROI Call Center 52

Amplifai Coaching Category

OCTOBER 20, 2023

Learn how modern contact centers are harnessing the dual strengths of AI and human-centric leadership to set the pace in an ever-evolving industry.

Contact Center 59

Contact Center Leadership Industry 59

Amplifai Coaching Category

OCTOBER 10, 2023

Coaching all employees effectively is necessary to impact the bottom line—and AI is poised to uplift every worker in the contact center.

Contact Center 49

Contact Center 49

Amplifai Coaching Category

AUGUST 24, 2023

Learn how AHT drives boosts productivity, improves agent morale, and drives customer satisfaction. Learn how to calculate average handle time, tips to improve your contact center's AHT, the pitfalls to avoid, and more.

Average Handle Time 97

Average Handle Time Contact Center Strategy Tips 97

Amplifai Coaching Category

AUGUST 8, 2023

Learn how FCR drives operational efficiency, cost savings, agent retention, and customer satisfaction. Discover strategies to improve your call center's FCR, the common mistakes to avoid, and a whole lot more!

First Call Resolution 83

First Call Resolution Strategy Call Center Customer Satisfaction 83

Amplifai Coaching Category

JULY 11, 2023

Learn how call center leaders are implementing effective, results-driven coaching, nurturing agent commitment, & employing rigorous measures to assess the effectiveness of feedback.

Call Center 52

Call Center Culture Strategy Measurement 52

Amplifai Coaching Category

JULY 10, 2023

Explore the transformative power of AI in call center coaching – with some help from The Simpsons. From real-time feedback to personalized training, AI enhances coaching effectiveness and drives exceptional customer experiences.

Call Center 40

Call Center Training Feedback Customer Experience 40

Amplifai Coaching Category

JUNE 15, 2023

Discover humorous and unexpected insights for effective call center coaching from some of our favorite TV and movie dads.

Call Center 75

Call Center 75

Amplifai Coaching Category

JUNE 7, 2023

Uncover the benefits and challenges of using real-time agent assist tools in contact centers. Learn how to leverage AI while still maintaining the essential human touch your customers need.

Contact Center 64

Contact Center Tools How To Customers 64

Amplifai Coaching Category

JUNE 7, 2023

AI is revolutionizing call centers, streamlining operations, and enhancing customer experiences. See how it's used to efficiently manage queries, train agents, and reduce errors, lead to a more profitable contact center.

Call Center 75

Call Center Contact Center Training Management 75

Amplifai Coaching Category

MAY 25, 2023

Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2023 Central Plains Award finalist!

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Amplifai Coaching Category

APRIL 20, 2023

Learn how Iterum is delivering an exceptional experience for their clients and boosting their teams’ performance in our recent interview with Juan Lopez, COO.

Culture 40

Culture 40

Amplifai Coaching Category

APRIL 7, 2023

Is your call center trying to save money? Invest in your coaching program. This infographic shows 7 ways good coaching can positively impact your ROI.

Infographics 52

Infographics Contact Center Call Center ROI 52

Amplifai Coaching Category

MARCH 8, 2023

Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them!), and the benefits of delivering coaching feedback the RIGHT way.

Call Center 75

Call Center Feedback Tips Examples 75

Amplifai Coaching Category

FEBRUARY 15, 2023

Discover five proven steps to improve coaching effectiveness in this action-oriented webinar. You’ll learn how to create and communicate a coaching system; train coaches to develop their frontline agents; measure coaching effectiveness; and much more.

Measurement 10

Measurement Training System Communication 10

Amplifai Coaching Category

JANUARY 30, 2023

How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees.

Contact Center 52

Contact Center Resources Call Center Analysis 52

Amplifai Coaching Category

DECEMBER 27, 2022

How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees.

Contact Center 52

Contact Center Tips Call Center Analysis 52

Amplifai Coaching Category

DECEMBER 26, 2022

A daily gameplan has been created to help others lead like the best in 2023, based on the actions of top talent from the previous year. The plan includes activities such as coaching, recognition, sharing best practices, and having fun with the team, and aims to show that focused, consistent action creates results.

Contact Center 52

Contact Center Culture 52

Amplifai Coaching Category

OCTOBER 5, 2022

Iterum selects AmplifAI as preferred provider of performance enablement enabling Iterum to replicate top performers, drive better employee engagement, and deliver higher quality customer experiences.

Connections 52

Connections Employee Engagement Engagement Customer Experience 52

Amplifai Coaching Category

SEPTEMBER 20, 2022

We are excited to announce that AmplifAI earned Frost & Sullivan’s 2022 Competitive Strategy Leadership Award for Its Advanced Performance Enablement Solutions.

Leadership 40

Leadership Strategy 40

Amplifai Coaching Category

AUGUST 23, 2022

The 2022 Inc. 5000 list honors America's fastest-growing private companies.

Company 52

Company 52

Amplifai Coaching Category

JULY 19, 2022

iQor announced today its selection of the AmplifAI AI-driven performance enablement platform.

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10

Amplifai Coaching Category

JUNE 20, 2022

We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue

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10

Amplifai Coaching Category

JUNE 14, 2022

AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas.

Customer Care 52

Customer Care Industry Customers 52

Amplifai Coaching Category

JUNE 7, 2022

Let's be clear - we all want to do better, but if we knew how to change in order to do, or be, better at something, we likely would!

How To 52

How To 52

Amplifai Coaching Category

MAY 3, 2022

Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2022 Central Plains Award finalist!

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40

Amplifai Coaching Category

MARCH 22, 2022

AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced that Breyer Capital has joined the Company’s Series A funding round

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52

Amplifai Coaching Category

MARCH 15, 2022

High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many.

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52

Amplifai Coaching Category

OCTOBER 1, 2020

ICMI selected our Melissa Pollock, alongside a group of experts from a variety of backgrounds to help educate, inspire and shape the contact center industry.

Contact Center 40

Contact Center Groups Industry 40

Amplifai Coaching Category

OCTOBER 1, 2020

Motivating millennials takes more than flexible work policies!

How To 52

How To Policies 52

Amplifai Coaching Category

OCTOBER 1, 2020

Learn how your center can improve efficiency, agent performance, CSAT scores, the customer & agent experience and much more at SOCAP's AI In The Contact Center.

Contact Center 40

Contact Center Customer Experience Customers 40