Amplifai Coaching Category
DECEMBER 27, 2022
How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees
Amplifai Coaching Category
DECEMBER 26, 2022
A daily gameplan has been created to help others lead like the best in 2023, based on the actions of top talent from the previous year.
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Amplifai Coaching Category
OCTOBER 5, 2022
Iterum selects AmplifAI as preferred provider of performance enablement enabling Iterum to replicate top performers, drive better employee engagement, and deliver higher quality customer experiences
Amplifai Coaching Category
AUGUST 23, 2022
The 2022 Inc. 5000 list honors America's fastest-growing private companies
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Amplifai Coaching Category
JUNE 14, 2022
AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas
Amplifai Coaching Category
MARCH 22, 2022
AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced that Breyer Capital has joined the Company’s Series A funding round
Amplifai Coaching Category
MARCH 15, 2022
High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many
Amplifai Coaching Category
SEPTEMBER 20, 2022
We are excited to announce that AmplifAI earned Frost & Sullivan’s 2022 Competitive Strategy Leadership Award for Its Advanced Performance Enablement Solutions
Amplifai Coaching Category
OCTOBER 11, 2021
Dallas Innovate's David Kirkpatrick writes about our recent seed funding and uncovers how AmplifAI is making people better
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.
Amplifai Coaching Category
OCTOBER 11, 2021
Check out the story on our recent funding covered by Brian Womack at the Dallas Business Journal
Amplifai Coaching Category
MAY 3, 2022
Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2022 Central Plains Award finalist
Amplifai Coaching Category
JANUARY 12, 2021
Call Center Coaching Effectiveness has long been a challenge for both BPO/Outsourcers and direct contact centers alike - here are the top 10 causes we repeatedly see contributing to stagnant customer experience, waning employee morale, and disappointing performance improvements
Amplifai Coaching Category
MARCH 18, 2021
In the era of DIY learning culture, microlearning provides a consistent learning experience for general education and field-specific tasks, such as sales rep training.
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95% of purchasing decisions are emotion-based. This led to the creation of the EVI®, the Emotional Value Index. In this eBook, you will find all you need to know about how to measure and manage customer emotions and EVI® to grow your business.
Amplifai Coaching Category
FEBRUARY 4, 2021
According to DDI, the #1 reason Frontline Leaders fail is because of interpersonal skills associated to coaching. And, 80% of Agents who leave, do so because of their direct Supervisor
Amplifai Coaching Category
FEBRUARY 4, 2021
Micro-learning, while not a new concept, is extremely effective. And we're taking it to a new level with the integration and intelligent distribution of micro- and nano-learnings throughout global contact center operations
Amplifai Coaching Category
FEBRUARY 4, 2021
Coaching is one of the most significant tools we can use to deliver on the engagement and performance of our people – but we must develop our processes, our people and leadership skills, and our technology tools, in order to overthrow the pervasive challenges to achieving greater coaching effectiveness and supercharging contact center performance!?
Amplifai Coaching Category
JANUARY 18, 2021
Skill gaps are growing – because of the continued digital evolution and increasing necessity for contact center Agents to apply deeper relationship-building, multi-tasking, and problem-solving skills
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Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.
Amplifai Coaching Category
JANUARY 12, 2021
Xconomy featured AmplifAI in an article discussing the three technology providers driving AI-powered data-driven solutions that benefit contact center operations
Amplifai Coaching Category
JANUARY 12, 2021
If you’re concerned about coaching impact and ROI, then you must master these 5 Steps to Coaching Effectiveness
Amplifai Coaching Category
JANUARY 12, 2021
With all this WFO, why aren't we perfect?I I sum it up by saying that Workforce Optimization (WFO) is about
Amplifai Coaching Category
JANUARY 12, 2021
Dallas Business Journal's Shawn Shinneman discusses what AmplifAI CEO, Sean Minter, has done before: seen an opportunity, founded a company, built it
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Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.
Amplifai Coaching Category
JANUARY 12, 2021
Featured?Contributor?Article.?Everyone Contributor?Article.?Everyone Article.?Everyone Everyone likes access to data about their performance! But does that drive engagement and effort
Amplifai Coaching Category
JANUARY 12, 2021
At the FUND Conference in Austin, TX, AmplifAI was honored as a 2018 ‘Next’ Award Winner
Amplifai Coaching Category
JANUARY 12, 2021
Consider this.all behavior IS action, but there are different categories of actions, and that differentiation is extremely useful when observing and evaluating performance in preparation for coaching
Amplifai Coaching Category
JANUARY 12, 2021
The 2018 Customer Response Summit was incredible! For those that missed it, we've recapped our 48 hour immersion with the most innovative organizations disrupting Customer Experience
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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.
Amplifai Coaching Category
JANUARY 12, 2021
Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium
Amplifai Coaching Category
JANUARY 12, 2021
ICMI Featured Contributor article. Are you providing your workers an effortless learning experience? Or are they exhausting all of their energy before they can even access the right resources
Amplifai Coaching Category
JANUARY 12, 2021
Leaders learned from leaders in exceptional keynotes, case studies, and panel events that broadened our perspectives and gave us hope for how we could further transform our operations to deliver on customer-centric visions
Amplifai Coaching Category
JANUARY 12, 2021
In a conversation with a prospective customer last month, we were talking about augmenting managers' time and coaching competency and we were asked, "How do you save my team leaders time and help make them better coaches?"
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!
Amplifai Coaching Category
JANUARY 12, 2021
This is a question best resolved with a formulaic answer: Know How + Willingness = Action. We coach to affect a person’s know-how to do a certain thing, but how we coach affects their willingness to change how they do it
Amplifai Coaching Category
JANUARY 12, 2021
So what is it fundamentally that we want from coaching? What is the return on our time investment? The simplest answer is
Amplifai Coaching Category
JANUARY 12, 2021
Crain's Nicholas Sakelaris engages in a discussion with AmplifAI CEO, Sean Minter, concerning the health of the Dallas start-up ecosystem
Amplifai Coaching Category
JANUARY 12, 2021
With the new integration, AmplifAI’s Performance Acceleration Platform transforms real-time call data from Amazon Connect into automated, effective actions that make managers better leaders and agents higher performers
Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach
Well-designed materials can motivate learners, improve comprehension, and assist optimal retention. If you need rapid, easily actionable ways to improve your eLearning and slides, join this session to learn the power principles that will have the biggest impact on your designs.
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