Lithium

NOVEMBER 16, 2018

Check out our top 3 most kudoed author for the month of October! , , and ! , our Honored Contributor — and not new to the top kudoed list — is always extremely helpful with his advice. Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit.

Engagement 40

Engagement 40

Lithium

NOVEMBER 16, 2018

Check out our top 3 most kudoed author for the month of October! , , and ! , our Honored Contributor — and not new to the top kudoed list — is always extremely helpful with his advice. Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit.

Engagement 40

Engagement 40

Lithium

NOVEMBER 16, 2018

Check out our top 3 most kudoed author for the month of October! , , and ! , our Honored Contributor — and not new to the top kudoed list — is always extremely helpful with his advice. Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit.

Engagement 40

Engagement 40

Lithium

NOVEMBER 16, 2018

Check out our top 3 most kudoed author for the month of October! , , and ! , our Honored Contributor — and not new to the top kudoed list — is always extremely helpful with his advice. Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit.

Engagement 40

Engagement 40

Lithium

NOVEMBER 16, 2018

Check out our top 3 most kudoed author for the month of October! , , and ! , our Honored Contributor — and not new to the top kudoed list — is always extremely helpful with his advice. Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit.

Engagement 40

Engagement 40

Lithium

NOVEMBER 16, 2018

Check out our top 3 most kudoed author for the month of October! , , and ! , our Honored Contributor — and not new to the top kudoed list — is always extremely helpful with his advice. Following the recent merging of Lithium + Spreadfast we kicked off our partnership, in Austin, Texas November 5–7 for SmartSocial Summit.

Engagement 40

Engagement 40

Lithium

FEBRUARY 12, 2019

And of course, we had our top three most kudoed authors for the month of January! We announced our Spredfast + Lithium London Summit , which will be held on the 3rd of April, and we celebrated Community Manager Appreciation Day. Our compliments go to: , , ! honored contributor, thank you for your engagement and ideas!

Course 40

Course Engagement Management 40

Lithium

FEBRUARY 12, 2019

And of course, we had our top three most kudoed authors for the month of January! We announced our Spredfast + Lithium London Summit , which will be held on the 3rd of April, and we celebrated Community Manager Appreciation Day. Our compliments go to: , , ! honored contributor, thank you for your engagement and ideas!

Course 40

Course Engagement Management 40

Lithium

FEBRUARY 12, 2019

And of course, we had our top three most kudoed authors for the month of January! We announced our Spredfast + Lithium London Summit , which will be held on the 3rd of April, and we celebrated Community Manager Appreciation Day. Our compliments go to: , , ! honored contributor, thank you for your engagement and ideas!

Course 40

Course Engagement Management 40

Lithium

FEBRUARY 12, 2019

And of course, we had our top three most kudoed authors for the month of January! We announced our Spredfast + Lithium London Summit , which will be held on the 3rd of April, and we celebrated Community Manager Appreciation Day. Our compliments go to: , , ! honored contributor, thank you for your engagement and ideas!

Course 40

Course Engagement Management 40

Lithium

FEBRUARY 12, 2019

And of course, we had our top three most kudoed authors for the month of January! We announced our Spredfast + Lithium London Summit , which will be held on the 3rd of April, and we celebrated Community Manager Appreciation Day. Our compliments go to: , , ! honored contributor, thank you for your engagement and ideas!

Course 40

Course Engagement Management 40

Lithium

FEBRUARY 12, 2019

And of course, we had our top three most kudoed authors for the month of January! We announced our Spredfast + Lithium London Summit , which will be held on the 3rd of April, and we celebrated Community Manager Appreciation Day. Our compliments go to: , , ! honored contributor, thank you for your engagement and ideas!

Course 40

Course Engagement Management 40

Lithium

FEBRUARY 12, 2019

And of course, we had our top three most kudoed authors for the month of January! We announced our Spredfast + Lithium London Summit , which will be held on the 3rd of April, and we celebrated Community Manager Appreciation Day. Our compliments go to: , , ! honored contributor, thank you for your engagement and ideas!

Course 40

Course Engagement Management 40

Lithium

APRIL 23, 2019

Speaking of which, a special thanks is in order to the Top 3 Kudoed authors for February: , , and ! And the Top 3 for the month of March: , , and. honored contributor, thank you for your ideas and comments! honored contributor, thank you for helping other users! occasional contributor, thank you for your posts and collaboration!

Course 40

Course Brands Engagement Customers 40

Lithium

APRIL 23, 2019

Speaking of which, a special thanks is in order to the Top 3 Kudoed authors for February: , , and ! And the Top 3 for the month of March: , , and. honored contributor, thank you for your ideas and comments! honored contributor, thank you for helping other users! occasional contributor, thank you for your posts and collaboration!

Course 40

Course Brands Engagement Customers 40

Lithium

APRIL 23, 2019

Speaking of which, a special thanks is in order to the Top 3 Kudoed authors for February: , , and ! And the Top 3 for the month of March: , , and. honored contributor, thank you for your ideas and comments! honored contributor, thank you for helping other users! occasional contributor, thank you for your posts and collaboration!

Course 40

Course Brands Engagement Customers 40

Lithium

APRIL 23, 2019

Speaking of which, a special thanks is in order to the Top 3 Kudoed authors for February: , , and ! And the Top 3 for the month of March: , , and. honored contributor, thank you for your ideas and comments! honored contributor, thank you for helping other users! occasional contributor, thank you for your posts and collaboration!

Course 40

Course Brands Engagement Customers 40

Lithium

APRIL 23, 2019

Speaking of which, a special thanks is in order to the Top 3 Kudoed authors for February: , , and ! And the Top 3 for the month of March: , , and. honored contributor, thank you for your ideas and comments! honored contributor, thank you for helping other users! occasional contributor, thank you for your posts and collaboration!

Course 40

Course Brands Engagement Customers 40

Lithium

JUNE 26, 2019

We’d like to give a special thanks to our top Kudoed authors for April: , , and. Don’t miss the post about how to create exclusive groups in your Community. As usual, lots of things to learn and read from our contributors! honored contributor, thank you for helping others with ten solutions in April!

Groups 40

Groups Feedback Engagement Management 40

Lithium

JUNE 26, 2019

We’d like to give a special thanks to our top Kudoed authors for April: , , and. Don’t miss the post about how to create exclusive groups in your Community. As usual, lots of things to learn and read from our contributors! honored contributor, thank you for helping others with ten solutions in April!

Groups 40

Groups Feedback Engagement Management 40

Lithium

JUNE 26, 2019

We’d like to give a special thanks to our top Kudoed authors for April: , , and. Don’t miss the post about how to create exclusive groups in your Community. As usual, lots of things to learn and read from our contributors! honored contributor, thank you for helping others with ten solutions in April!

Groups 40

Groups Feedback Engagement Management 40

Experience Investigators by 360Connext

MARCH 26, 2024

[Image copyright Matthew Rakola] Greg Kihlström ( theagilebrand.com ) is a best-selling author, speaker, and entrepreneur, and serves as an advisor and consultant to some of the world’s top brands on marketing technology, marketing operations, and digital transformation initiatives.

Banking 178

Banking Advertising ROI B2B 178

Lumoa

MARCH 21, 2023

To help you out, we have listed our top 10 must-read customer experience books. In addition, we asked the authors to share a quote and explain what made them write the book and why you should read it. For example, there are plenty of good customer experience books to read if you want to learn more about customer experience.

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. If you missed the 2022 list, you can check it out here.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

TechSee

JUNE 16, 2022

His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

MARCH 12, 2024

When you know the perception you want customers to have of your organization, empower your employees to deliver on the personality. Top-Down Personality: If you want employees on the front line to deliver on the company’s personality, it must be modeled from the top down. Connect with Shep on LinkedIn.

Advertising 148

Advertising Customer Service Training Interaction Customer Experience 148

ShepHyken

MARCH 11, 2024

Top Takeaways Developing an authentic and meaningful bond with customers can lead to repeat customers and long-lasting brand loyalty. Navy and is a full-time author who has written seven books, including 9:11 A Time To Always Remember and Jump: 40th Anniversary of Attending the “1984” Va n Halen Concert.

Customer Experience 147

Customer Experience Entertainment Loyalty Customer Centricity 147

Eptica

JANUARY 6, 2023

Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. Author: Pauline Ashenden - Demand Generation Manager 2023 promises to be a challenging year economically, directly impact customer service teams. Published on: January 06, 2023. Share this page on: Tweet.

Customer Service 124

Customer Service Chatbots Tips Trends 124

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

ShepHyken

APRIL 9, 2024

None of that is over the top, but when you put the word always in front of those words, you’re operating at a level beyond average or satisfactory. If you do that consistently, customers will positively describe their experience with you. They will say your people are always helpful, friendly and knowledgeable.

Customer Service Training 139

Customer Service Training Customers Customer Service Study 139

ShepHyken

MARCH 31, 2024

Here are my top five picks from last week. According to the author, some companies have lost sight of that. According to the authors, “While the private sector has found that keeping customers at the center of their operations improves their overall performance, similar realization is taking root in governments.”

Customer Service 80

Customer Service Government B2B B2C 80

ShepHyken

JANUARY 29, 2024

Top Takeaways: Customer satisfaction should be a company-wide goal, not just the responsibility of one department. This change needs to be top down, bottom up, and side to side to allow companies to make this part of their DNA.” ” “To succeed in customer experience, you must understand your customers better. .”

Customer Experience 92

Customer Experience Customer Centricity Culture Leadership 92

Customer Bliss

NOVEMBER 18, 2020

Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. He is considered a world-renowned authority on customer loyalty and service innovation. He also has written more than 700 columns for many business journals, magazines, and top blogs.

Metrics 288

Metrics Customer Centricity Innovation Measurement 288

Eptica

JANUARY 9, 2022

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Author: Pauline Ashenden - Demand Generation Manager As we enter the New Year, now’s the time to take stock of opportunities, challenges, and developments for the future.

Customer Service 123

Customer Service Call Recording Trends Interaction 123

ShepHyken

APRIL 1, 2024

Here are my top five picks from last week. According to the author, some companies have lost sight of that. According to the authors, “While the private sector has found that keeping customers at the center of their operations improves their overall performance, similar realization is taking root in governments.”

Customer Service 76

Customer Service Government B2B B2C 76

Eptica

NOVEMBER 18, 2022

Date: Friday, November 18, 2022 Author: Pauline Ashenden - Demand Generation Manager 10 top tips for a winning customer service knowledge management system. Published on: November 18, 2022.

System 126

System Tips Customer Service Management 126

ShepHyken

SEPTEMBER 4, 2023

Top Takeaways: There is a gap between how leaders perceive employee engagement and how employees actually feel. Leaders should give authority to their teams, not just responsibility. According to Gallup research , 70% of employees are disengaged at work. However, only 30% of leaders feel that way. They leave their managers.

Leadership 82

Leadership How To Culture Employee Engagement 82