How to Use CX Metrics to Find Bottlenecks to Product Led Growth
InMoment XI
JUNE 14, 2022
Net Promoter Score (NPS): Loyalty and More. Net Promoter Score (NPS) surveys ask customers to evaluate how likely they are to recommend your product or company to a friend or colleague, this “propensity to refer” is an excellent predictor of future growth. (if Watermark also measures NPS & CSAT.
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