One Millimeter Mindset

OCTOBER 15, 2018

Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Hire me to speak or conduct a workshop at your next corporate or association event. Before I develop a strategic business growth program to take them “there,” I want to see their books. Contact me.

Roadmap 142

Roadmap Customer Success Leadership Customers 142

ECXO

APRIL 26, 2023

High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need. There are also metrics to measure increases in loyalty such as purchase frequency, average order / basket size, repeat orders etc.). The reason? But, there are common practices.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

SurveySensum

FEBRUARY 27, 2024

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. So yes, it’s time that you start engaging with your employees and boosting their satisfaction and loyalty to the organization.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause. And then what happens? Contact me.

Exercises 51

Exercises Customer Retention Roadmap Innovation 51

SurveySensum

DECEMBER 4, 2023

And offer training programs or workshops on customer service and advocacy. By doing these things, your organization can foster a customer-centric culture that not only helps boost customer satisfaction and loyalty but directly impacts the organization’s growth. Following these steps create a comprehensive feedback loop.

Feedback 52

Feedback Strategy Net Promoter Score Social Media 52

One Millimeter Mindset

JULY 3, 2018

Focus on developing a workplace innovation roadmap for your members’ organizations, as well! Engage me to speak or conduct an interactive workshop at your next corporate or association event. Creating a Balancing Act between Hard Skills and Soft Skills [link]. How Collaboration Experiences impact Customer Experiences [link].

Innovation 44

Innovation Engagement Roadmap Customer Retention 44

One Millimeter Mindset

JULY 5, 2018

Focus on developing a refreshed and recalibrated customer experience and customer retention roadmap for your members. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Why Chasing Busy Work impedes Solid Business Opportunities [link]. Leaving Customer Care up to Customers? Contact me.

Customer Experience 44

Customer Experience Customer Retention Roadmap Innovation 44

One Millimeter Mindset

JUNE 21, 2018

I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. They provide the roadmap for creating a collaboration culture. Engage me to speak or conduct an interactive workshop at your next corporate or association event. These programs not only are motivational.

Culture 44

Culture Roadmap Travel Innovation 44

Wootric CX Blog

AUGUST 19, 2020

This feedback is incorporated into the product roadmap. “Whyzze offers business strategy workshops as well as a monthly membership subscription. To increase customer lifetime value, we focus our product roadmap on specific industries with proven demand and a use case that fits our product.”. Add Complementary Features.

Tips 52

Tips Roadmap NPS e-support 52

SmartKarrot

FEBRUARY 9, 2023

Promote user adoption through a variety of touchpoints, such as workshops, product roadmap discussions, training, and forming connections with a number of champions and power users. When a reduction in involvement with customers is noticed, keep an eye on their well-being and take appropriate measures.

Customer Success 19

Customer Success Roadmap Customers Culture 19

ShepHyken

MAY 22, 2023

Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program. My Comment: There have been numerous articles in this weekly roundup that have focused on customer loyalty. Connect with Shep on LinkedIn.

Customer Service 13

Customer Service Loyalty Programs Social Media Culture 13

SmartKarrot

MARCH 3, 2022

Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services. Maintain customer satisfaction and loyalty. Keep customers informed of process and procedural changes. Coach customers on how to use the platform and train them.

Customer Success 19

Customer Success Case Study Customer Satisfaction Employee Engagement 19

SurveySensum

MARCH 5, 2024

Employee feedback is the roadmap for this journey of improvement. The surveys are designed to comprehensively evaluate various facets, including but not limited to job satisfaction, motivation, and loyalty. By pinpointing areas that need attention, it becomes a catalyst for growth and development.

Culture 52

Culture Feedback Survey Employee Engagement 52

Kustomer

NOVEMBER 1, 2021

So in terms of loyalty, that makes a difference; how quick we are and how effective we are makes a difference. I prepare and deploy a training program, which is usually divided into three steps, a workshop based on the guidelines we already set and define with management line. So the first is called the roadmap. No, I love that.

Customer Service 97

Customer Service Social Media Customer Journeys Course 97

SmartKarrot

FEBRUARY 3, 2021

Be a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty. Plan and lead the onboarding and implementation of new customers onto the platform by scheduling demos, events, presentations and workshop sessions as needed. Apply here: [link].

Customer Success 10

Customer Success Competitive Advantage Case Study Roadmap 10

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Thus, businesses use three main types of customer service surveys to measure customer satisfaction and loyalty.

Survey 130

Survey Customer Service Strategy Effort Score 130

Kustomer

SEPTEMBER 24, 2020

So in terms of loyalty, that makes a difference; how quick we are and how effective we are makes a difference. I prepare and deploy a training program, which is usually divided into three steps, a workshop based on the guidelines we already set and define with management line. So the first is called the roadmap. No, I love that.

Customer Service 52

Customer Service Social Media Customer Journeys Course 52

NobelBiz

AUGUST 28, 2023

Multichannel Maze According to CustomerThink , a noteworthy 40% of organizations are cranking up the dial on self-service IVR software, making it crystal clear that omnichannel self-service is taking pole position in the call center’s roadmap to the future. Improved customer loyalty and retention.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Gainsight

NOVEMBER 18, 2019

Should we have included Marketing in our workshop?”. Is it to gain insight into customer loyalty trends across segments? Develop a vision for the better journey you want to provide, then create a future-state roadmap to get there. We have so many silos touching the customer. Does anyone actually see the full customer experience?

Customer Journeys 9

Customer Journeys B2B Touchpoint NPS 9

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

One Millimeter Mindset

AUGUST 18, 2020

Time to develop a new professional roadmap? My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. One millimeter at a time.

Roadmap 89

Roadmap Government Communication Innovation 89

SmartKarrot

JANUARY 5, 2021

Being the Co-founder of CX Speakers LLC , he conducts workshops on Customer Success and thought leadership around customer relationships and marketing technology. Her legacy of assisting customer-centric businesses to attain customer loyalty and enhanced customer experience is profound. A CX Consulting. Curtis Bingham.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

One Millimeter Mindset

JANUARY 28, 2019

What might your professional success roadmap look like if you focused on developing soft skills and acumen essential to bridging the cross-functional communication gaps which erode profitability? Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Then take these next steps.

Guidelines 73

Guidelines Roadmap Customer Retention Communication 73

CCO Council

OCTOBER 2, 2019

If every customer interaction is wrought with friction, bureaucracy, complexity, or wasted time, there can never be real loyalty and certainly not high lifetime value. Another capability is the Roadmap & Strategy function. Friction in business processes creates no intrinsic value for customers. What is your WD-40? If you want help.

Effort Score 40

Effort Score Chief Customer Officer Metrics Roadmap 40

BirdEye

MARCH 17, 2023

Network online or attend industry-specific events, including workshops, seminars, and conferences, to make new connections with potential clients and other consultants. Begin networking Cultivating professional relationships with other consultants, small business owners, and stakeholders in your industry can help you find consulting jobs.

Consulting 98

Consulting Social Media Financial Strategy 98