One Millimeter Mindset

JULY 5, 2018

And is this inconsistency reflected in the rate of customer churn and customer retention, mid year? Too many professionals wait until the official “numbers” are available to realize that they blew it with their customers. I do not need to be reminding you of best practices in customer experience and customer retention.

Customer Experience 44

Customer Experience Customer Retention Roadmap Innovation 44

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause. Contact me.

Exercises 51

Exercises Customer Retention Roadmap Innovation 51

One Millimeter Mindset

JULY 3, 2018

And as you plan for your next association meeting or organization event, consider bringing me in to conduct one of my One Millimeter Mindset breakout sessions on Professional Innovation, Storytelling, Workforce Collaboration, Us versus Them Mindset, or Customer Retention. What are you waiting for? Contact me. is available on Amazon.

Innovation 44

Innovation Engagement Roadmap Customer Retention 44

SurveySensum

DECEMBER 4, 2023

And offer training programs or workshops on customer service and advocacy. By doing these things, your organization can foster a customer-centric culture that not only helps boost customer satisfaction and loyalty but directly impacts the organization’s growth.

Feedback 52

Feedback Strategy Net Promoter Score Social Media 52

One Millimeter Mindset

JUNE 21, 2018

I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. They provide the roadmap for creating a collaboration culture. Engage me to speak or conduct an interactive workshop at your next corporate or association event. These programs not only are motivational.

Culture 44

Culture Roadmap Travel Innovation 44

ShepHyken

MAY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. To Drive Customer Retention, Don’t Neglect Culture by David Ducharme and Nick Furman (Gallup) Neglecting culture affects your teams and your customers. Here are my top five picks from last week.

Loyalty Programs 13

Loyalty Programs Customer Service Social Media Culture 13

SmartKarrot

MARCH 3, 2022

Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams. Keep customers informed of process and procedural changes. Maintain customer satisfaction and loyalty.

Customer Success 19

Customer Success Case Study Customer Satisfaction Employee Engagement 19