ShepHyken

MAY 18, 2018

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. The customer experience you provide will set you apart from the competition. Listen The respect you show for your customers doesn’t end after the sale, though.

Loyalty Programs 79

Loyalty Programs Advertising Loyalty Brands 79

ProProfs Chat

MAY 9, 2019

Customer service departments, which were almost non-existent a few decades ago, are now a vital part of every organization today. The reason being, consumers worldwide rate their customer service as the crucial factor in determining brand loyalty. All the more reason to offer great customer experience.

Software 83

Software Social Media Consumers Poor Customer Service 83

Playvox

APRIL 19, 2023

Ineffective time management has the potential to cause poor agent performance, reduced productivity, and a decrease in job satisfaction. At an organizational level, longer wait times due to bad time management will result in poor customer experience, and, in turn, a loss of customer loyalty.

Contact Center 56

Contact Center Management Interaction Poor Customer Service 56

Service Untitled

DECEMBER 6, 2013

Whereas Amazon is no longer just a store for books, the grand giant now sells everything that can be sold or delivered, so how do local stores compete, and what needs to be done to gain customer loyalty even after the last ornaments have been neatly tucked away? Make customer assistance convenient and quick for shoppers.

Retail 62

Retail Poor Customer Service Social Media Insurance 62

Second to None

OCTOBER 23, 2018

Many brands use a franchisee-model that puts the responsibility in the hands of the store-owners, but ultimately it is the brand that will take on the negative perception caused by inattentive waiters, poor customer service and long wait times.

Brands 74

Brands Measurement Customer Centricity Poor Customer Service 74

TechSee

AUGUST 17, 2022

Growth and customer loyalty have historically been product-led. Customers who were happy with a company’s product were loyal for years, unwilling to try alternatives. Today, there is a shift in the role customer service quality plays on customer loyalty. The stakes have never been higher.

Loyalty 109

Loyalty Report Self Service Poor Customer Service 109

ShepHyken

MAY 30, 2022

The best companies have found the balance between digital and human, as they realize there is still a significant desire for human-to-human customer support. 5 Strategies for Increasing Customer Retention by Andrian Valeanu. Designmodo) Businesses go to great lengths to earn customers’ loyalty, especially in this digital age.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

Comm100

AUGUST 24, 2016

Unless you’re a luxury brand where perks are expected, don’t waste resources on maintaining a veneer of dazzling service—just make sure your customer care strategy is focused on efficiency. The left hand doesn’t know what the right is doing. limited functionality. difficulty getting a hold of a live representative.

Customer Service 120

Customer Service Social Media Customer Service Representative Multi-Channel 120

delighted

SEPTEMBER 27, 2019

With 54% of global consumers saying that their customer service expectations are rising, 89% of customers are claiming to leave a business after one poor customer service experience. Enhancing your customer service is one of the most valuable things you can do for your company.

Customer Service Strategies 42

Customer Service Strategies Customer Service Strategy Self Service 42

ProProfs Chat

JUNE 14, 2019

We’ve compiled a list of 100+ customer service statistics and trends to help you provide delightful support experience. Latest Customer Experience Trends. What Customers Think of CX. Customers Communication Statistics. Poor Customer Service Experiences. Great Customer Service Statistics.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

Kayako

MARCH 14, 2022

So companies that can reduce customer attrition can see a significant impact on the bottom line. How do Telecom companies keep satisfied customers and encourage customer loyalty? It turns out that telecom customer service is a critical variable. We know that customers hate to wait.

Net Promoter Score 156

Net Promoter Score Company Customer Service Social Media 156

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Customer Service 129

Customer Service Social Media Self Service Knowledge Base 129

Win the Customer

JULY 31, 2017

Businesses that are both thriving and progressive only get to such a level by mastering the art of pleasing and retaining customers. But even so, the best businesses are still more than eager to find new ways to improve their customer service experience. This is where statistics can help.

System 100

System Wait Times Poor Customer Service Customer Relationship Management 100

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience?

Tips 130

Tips Self Service e-support Social Media 130

ProProfs Chat

JANUARY 29, 2020

Do you think customers today will take the pain to stand in a queue to resolve a query or ask a question? The current digitally dominant world has reduced the wait time to seconds , and no one wants to resort to old school methods of communicating with their favorite brands. Customer service is an ever-evolving space.

Multi-Channel 98

Multi-Channel Customer Service Social Media Self Service 98

ProProfs Chat

AUGUST 8, 2019

Menu problems have to lead to issues like: Drive through wait-time increased to three minutes and ten seconds. That means not only did they compromise on service, but also on the quality of the food. Due to deteriorating taste, the brand started facing issues like: Customers getting price sensitive. customers’ wishes.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

VDS

MAY 13, 2020

In The Customer of the Future , Blake Morgan, CX futurist, writes, “Amazing customer experiences happen when customers have to do very little work…companies can create seamless conversations across the entire customer journey, pulling everything together to create a better experience for the customer.”

Customer Centricity 81

Customer Centricity Contact Center Social Media Omni-Channel 81