Thematic

DECEMBER 10, 2023

 Customer stories can be transformed into actionable insights, fueling a CX experience that meets the user where they’re at. Where research is AI-driven, humans get a chance to view the actual data each insight is based on and check to see if it makes objective sense. By categorizing the posts based on their stance (e.g.,

Analysis 62

Analysis Data Social Media Feedback 62

Thematic

SEPTEMBER 22, 2021

Here's an overview of the steps: The 5 steps to doing qualitative data analysis Gathering and collecting your qualitative data Organizing and connecting into your qualitative data Coding your qualitative data Analyzing the qualitative data for insights Reporting on the insights derived from your analysis What is Qualitative Data Analysis?

Analysis 111

Analysis Data Feedback Analytics 111

Thematic

SEPTEMBER 12, 2021

Deeper insight into customer needs, goals and challenges. Feedback analytics : Feedback analytics is the process of generating insights from the structuring and analysis of customer feedback. In this case, NLP basically looks at a string of text and assigns a tag of positive, neutral or negative. That’s what Thematic does.

Metrics 117

Metrics Analytics Feedback Effort Score 117

Michelli Experience

APRIL 14, 2017

It uses algorithms trained on thousands of hand-tagged posts on a social site, the Experience Project. Here, each time people posted a story there, they tagged it with the relevant emotions. Emotion analysis for actionable insights. About the author: This article first appeared on Thematic.

Analysis 223

Analysis Feedback Effort Score NPS 223

Thematic

FEBRUARY 11, 2024

Joe stated that the only way we can personalize experiences at scale is if we organize and tag all data in a granular way. As someone who worked in AI and CX for many years I was really excited to hear that the industry is headed into the direction I envisioned when we founded Thematic. So, technically we are a partner.

Conference 62

Conference NPS Hotels Self Service 62

Thematic

OCTOBER 3, 2021

Introducing Chat Analytics Chat Analytics is now available for Thematic customers! Product managers and Customer Experience teams have only recently discovered the wealth of insights hidden in support chats. To get deeper insights from your conversational data, you can integrate and analyze your structured data with Thematic too.

Analytics 62

Analytics Roadmap Analysis Social Media 62

Thematic

SEPTEMBER 14, 2023

I decided to dive in and use Thematic to find out how they stack up against each other. To find this out, I took a deeper look at the insights from 2000 iOS app store reviews for each using Thematic. Our summarization feature gives further insight. With Thematic, it takes minutes. Want to skip ahead to the TL;DR?

Travel 62

Travel Hotels Comparison Analysis 62

Thematic

SEPTEMBER 13, 2022

Thematic RapidMiner Chattermill Kapiche Lexalytics Google Natural Language AI MonkeyLearn Qualtrics XM Discover (formerly Clarabridge) Next steps: choosing a text analytics software platform What is text analytics? With AI doing the heavy lifting, you can focus on putting your insights to work. What insights are you looking to gain?

Analytics 71

Analytics Software Self Service Analysis 71

Thematic

SEPTEMBER 16, 2019

How do you identify common themes in customer responses — and turn that into actionable business insights? Enter thematic analysis software. In this article, we’ll cover: The definition of thematic analysis How thematic analysis software works Why you need thematic analysis software. What is thematic analysis?

Analysis 84

Analysis Software NPS Analytics 84

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback How To Analysis e-support 111

Thematic

JUNE 28, 2021

Extracting key insights from large datasets sounds daunting but it doesn’t have to be. With access to the right feedback analysis software , you’re hours away from having valuable and actionable insights to power your CX interventions. Once your data is in one place, the real job is to analyze it effectively. That was the Eureka!

Banking 62

Banking Competitive Advantage Feedback User Experience 62

Thematic

NOVEMBER 22, 2021

The manual, time-consuming process of a decade ago is no longer needed, and modern tools take the grind out of turning your database of raw reviews into actionable insights. Our top recommendation: Thematic. The beauty of Thematic is the way it works for any type or number of reviews. Again, Thematic is used.

Analysis 71

Analysis How To Analytics Feedback 71

Thematic

JULY 26, 2021

As we walk through each of the top competitors to Qualtrics, we’ll share the insights Thematic discovered analyzing the public reviews of each survey solution. Alchemer (formerly SurveyGizmo) In Alchemer, users can use templates or create surveys and online forms from scratch and build detailed insights reports. of respondents.

Analysis 71

Analysis Survey Analytics Feedback 71

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . A perfect tool must compulsorily give you systematic insights for growth.

Tools 52

Tools Multi-Channel Analysis Analytics 52

Thematic

MAY 16, 2022

Customer intelligence (CI) is a system of collecting and analyzing customer data to get insight into building better products and all-round product experiences. What's the difference between customer intelligence and customer insights? You have real-time insights from real-life consumers to guide your decision making.

Analysis 71

Analysis Social Media Roadmap Feedback 71

Thematic

JANUARY 21, 2020

At Thematic, we’ve spent years researching, designing and developing our customer feedback analysis platform. . You supply examples of tagged data, and a classifier algorithm learns from these examples how to categorize new text. . If you want to change the set of categories you use, you will need to re-tag all of your data!

Analysis 105

Analysis Feedback How To Roadmap 105

Thematic

OCTOBER 8, 2018

Thematic has been working with a global telecommunications provider who has been measuring NPS using an established Voice-of-Customer platform for many years. Understand customer priorities and find insights. We talked to our customer contact at the company, about what her results have been with Thematic.

Net Promoter Score 59

Net Promoter Score Telecommunications NPS Measurement 59

Thematic

JULY 19, 2022

Let’s dig into this topic and see some real examples of how AI and people can collaborate to get the best insights from feedback faster. After this initial research, we launched Thematic, a customer feedback solution that builds trust through transparency. Can you trust a black box approach? Or do you need control?

Feedback 71

Feedback Analytics Analysis How To 71

Michelli Experience

APRIL 14, 2017

It uses algorithms trained on thousands of hand-tagged posts on a social site, the Experience Project. Here, each time people posted a story there, they tagged it with the relevant emotions. Emotion analysis for actionable insights. About the author: This article first appeared on Thematic.

Analysis 100

Analysis Feedback Effort Score NPS 100

Thematic

MAY 7, 2019

Thematic participated in the OnRamp Insurance Conference in snowy Minneapolis last month. During the event, Thematic met with many insurers who were ready to use AI/ML to help enhance all levels of their business. Our conversations with insurers triggered ideas for Thematic to collaborate with the insurance industry.

Insurance 48

Insurance Analytics CRM Call Center 48

Thematic

JANUARY 27, 2019

Contact centers often miss out on many opportunities on how to improve their team’s performance and deliver critical insights to the rest of the company, simply because the analysis of mountains of data they collect may seem daunting. At Thematic , our AI algorithms discover multi-word themes on their own, so that this can be avoided.

Data 59

Data Customer Service How To Contact Center 59

Thematic

APRIL 29, 2019

Since I co-founded customer feedback company Thematic , friends who work on software products often ask me how to effectively use feedback to identify, fix and prevent customer churn. It worked for us, and it worked for Thematic’s customers. This will give you valuable insights into the true reasons that inhibit your growth.

Analysis 85

Analysis How To Survey Feedback 85

Thematic

JUNE 3, 2021

At Thematic, we integrate with many different survey software, which means we understand this space. It doesn't matter if they interacted recently or not - if anything, having this information makes for great insight too. How rich do you want your insights to be? What do people dislike the most about survey tools?

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Survey Tools Customer Experience Measurement 62

Thematic

JANUARY 8, 2024

How much time have you spent (let’s be honest: wasted) scrolling through endless Excel spreadsheets full of open-ended question data, trying to piece together new customer insights? This type of data is a treasure trove of valuable insights to drive CX improvements. Manual, or automated coding? A response is known as a verbatim.

Net Promoter Score 62

Net Promoter Score How To Analysis Survey 62

Thematic

DECEMBER 12, 2018

Today, many companies are, what I call, “data rich but insights poor”. You may have lots of feedback collected; heck, you may be swimming in customer feedback, but does it really give you the data-driven insights you’re after? Oftentimes, companies with the best intentions find themselves in an insights vacuum. Not likely.

Analysis 69

Analysis Feedback Net Promoter Score Analytics 69

BirdEye

MARCH 11, 2024

Organize their content library By assigning relevant hashtags to content, businesses streamline their digital assets into thematic or campaign-specific collections. Display: Platforms may highlight trending hashtags to users, encouraging them to view content associated with these tags or participate in the trend.

Social Media 72

Social Media Trends Analytics Connections 72

Thematic

FEBRUARY 6, 2019

This is one that companies’ often don’t ask, or don’t dare ask, but it can uncover plentiful hidden gems of insights. Then, analyze this data by competitor, it’s incredibly effective and insightful. You can easily do so with advanced software analysis tools (Thematic is such a tool). What are our competitors doing better?

Survey 67

Survey Analysis Fashion Feedback 67

Retently

JANUARY 13, 2019

There are various aspects of the NPS data that will help you collect in-depth customer insights which are usually easy to miss, but nevertheless, crucial for an effective NPS campaign. Survey delivery reports provide great insight into this matter, most important metrics to consider being the survey response and survey score rates.

NPS 80

NPS Analysis Report Net Promoter Score 80

Retently

JULY 28, 2019

We’ve already written an in-depth article about customer feedback loop , and the main idea is this: it’s a customer insight-driven process that helps you continuously improve your products and services. That’s where a specialized service like MonkeyLearn or Thematic comes into play. Automate the feedback loop.

Feedback 95

Feedback Effort Score Survey NPS 95