Thematic

APRIL 21, 2025

Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP? Discover how large language models are revolutionizing text analytics, offering deeper insights than traditional NLP approaches.

B2B 62

B2B Customer Insights Engagement How To 62

Thematic

MARCH 30, 2025

When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home. Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP? The result?

Customer Insights 62

Customer Insights Data Analytics How To 62

ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. This customer experience course is an actionable overview for making CX a team sport company-wide. The Essentials module is free to everyone.

Sports 71

Sports Customer Experience Handbook Case Study 71

Thematic

MAY 7, 2025

Download VoC Handbook Our free guide to shopping for a feedback analytics solution Cut through marketing noise and be sure you are asking the right questions in sales calls and demos. 💡 Use your feedback data as a retention roadmap: fix the issues that drive people away and double down on what makes them stay.

Feedback 62

Feedback Customer Journeys Self Service Analysis 62

delighted

FEBRUARY 22, 2022

To add to these challenges, educational tools like handbooks, seminars, and models that explain how to grow a CX program, or assess your customer experience maturity, don’t really exist. That is an example of a customer’s voice building a product roadmap – my team is simply here to organize and amplify. The results of this process?

Customer Experience 93

Customer Experience Net Promoter Score Self Service Handbook 93

Thematic

MARCH 20, 2025

In the case of Melodics , a music-learning platform, AI-powered text analytics analyzed customer feedback, helping the company refine its product roadmap. Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP?

Analytics 62

Analytics Customer Service Analysis e-support 62

Thematic

APRIL 21, 2025

Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP? These are gold nuggets you don’t want to miss. Discover how large language models are revolutionizing text analytics, offering deeper insights than traditional NLP approaches.

Feedback 62

Feedback Customer Service Effort Score Net Promoter Score 62

Thematic

MARCH 26, 2025

Public product roadmaps – Transparency wins customer trust. Download VoC Handbook Our free guide to shopping for a feedback analytics solution Cut through marketing noise and be sure you are asking the right questions in sales calls and demos. Best Ways to Close the Loop Send email updates – A simple "We heard you!"

Feedback 62

Feedback Social Media Analysis Survey 62

Gainsight

NOVEMBER 23, 2020

Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly. Together, we’ve mapped out a three-year roadmap for the CS org. Here’s our Roadmap ( PDF link ). Jeff is the Senior Manager of Customer Success Operations. .

Customer Success 52

Customer Success Roadmap Handbook Financial 52

Gainsight

APRIL 21, 2022

Creating a Product Roadmap? Product Led Success: The Professional’s Handbook – An Introduction Blog. You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Product Experience . Ask Yourself These Questions. PLG Readiness Assessment.

Resources 52

Resources Handbook eBook Government 52

Gainsight

MAY 3, 2022

With that info, you could add engagements or adjust your product roadmap, building a bridge to more frequent upgrades. Download our ebook, “ Product-Led Success: The Professional’s Handbook ,” now to learn how to become a product-led growth master. This comparison could show you what friction points are holding back new users.

Handbook 52

Handbook Roadmap User Experience eBook 52

Bold360

JANUARY 18, 2018

Create clear escalation paths in your support handbook so agents know when to switch channels. For more tips on how to engage with your mobile consumers, check out The Roadmap to a Better Mobile Customer Experience. Text support works best when brands treat customers with the same speed and sensitivity as they would friends.

Brands 45

Brands Handbook Roadmap Tips 45

Gainsight

JUNE 17, 2022

That means you’ll have the raw materials to build a product roadmap that improves your product and impresses everyone around you. . While raw data is critical to any product-led strategy, measuring user sentiment (how they feel about their experience) is key to making holistic, informed roadmap and feature decisions.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

NOVEMBER 16, 2021

Additionally, you can use analytics to prove to stakeholders that your flywheel is working, and you can lean on metrics as you chart your product roadmap decisions. . Become a product-led success master. Perfecting your product-led flywheel will lay the groundwork for faster growth and a user-first product.

Tips 52

Tips Handbook Analytics User Experience 52

Gainsight

JUNE 11, 2021

Exploring the Connection Between Customer Education & Customer Success co-starring Ruben Rabago, Chief Customer Officer at Intellum and author of “The Customer Success Professional’s Handbook” and Greg Rose, Chief Experience Officer at Intellum. Major Takeaways: “Customer education activates customer success.”

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Gainsight

MAY 10, 2021

He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. The foundations and roadmap they developed were solid, scalable, and able to handle the incredibly rapid growth their CS organization was predicted to achieve.

Chief Customer Officer 52

Chief Customer Officer Travel Handbook Roadmap 52

CustomerSuccessBox

MARCH 3, 2022

A handbook that gives best in practice knowledge of customer success to make up to the ladder from way down. The trusted advisor: An invaluable roadmap to all those who seek to develop truly special relationships with their clients. The Customer Success Pioneer: the first 12 months of your journey into growth. Customer rating: 4.6

Customer Success 52

Customer Success Management Handbook Chief Customer Officer 52

Qualtrics

APRIL 19, 2021

She argues that disruption goes beyond innovation and provides a roadmap with three key areas: Strategy designed to meet the needs of future customers; leadership that creates a movement to drive and sustain transformation; and a culture that thrives on disruptive change. Storytelling with data. By Cole Nussbaumer Knaflic.

Marketing 29

Marketing Handbook Roadmap Culture 29

SurveySensum

JULY 14, 2020

She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. He is the author of three customer service books, including the bestselling The Service Culture Handbook. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

MARCH 16, 2021

Policy and Procedure, Handbook, and Work Standards writing and development. Identify customer insights and pain points and contribute to the product roadmap by providing active feedback to the product team. Subject matter expert for World’s Customer Service efforts, including industry regulatory and best practices. Apply here: [link].

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

SmartKarrot

SEPTEMBER 11, 2023

Setting up clear triggers and actions: Finance Playbook can be your organization’s roadmap to ease decision-making. This could be physical documentation, a handbook, or a digital document that is presented to the finance teams. It can define when a particular event triggers some actions.

Guidelines 10

Guidelines Financial Handbook Roadmap 10

Thematic

APRIL 28, 2025

They mapped customer feedback themes to their product roadmap. Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP? Atlassian’s teams didn’t stop at analysis; they moved to Resolve. Measure and communicate success.

Feedback 62

Feedback Examples Analysis Roadmap 62

SurveySparrow

JULY 12, 2020

They should create a roadmap for the employee on his/her role and also their career trajectory. Handbook acknowledgment. The company should get a sign from the employees even when there are changes in the handbook so that there is ample proof to state that the employees were communicated about it.

Policies 52

Policies Management Handbook Guidelines 52