Thematic

MARCH 30, 2025

Instead, you need unified data analytics to connect every touchpoint and every voice. But by centralizing customer feedback using AI-powered text analytics , they gained a clear picture of each group's needs and optimized the experience across the board. That said, not all feedback analytics solutions are created equal.

Customer Insights 62

Customer Insights Data Analytics How To 62

Thematic

APRIL 21, 2025

Modern solutions, like conversational analytics , text analytics , or thematic analytics tools can automatically scan transcripts to detect common themes and sentiment trends. This is where customer analytics comes into play—examining the data to spot trends, risks, and opportunities.

B2B 62

B2B Customer Insights Engagement How To 62

Thematic

JUNE 10, 2025

Download VoC Handbook Our free guide to shopping for a feedback analytics solution Cut through marketing noise and be sure you are asking the right questions in sales calls and demos.   ABSA turned scattered feedback into a focused, high-impact roadmap. The five steps we covered are your roadmap to get started.

Analysis 62

Analysis Effort Score How To Net Promoter Score 62

Thematic

APRIL 21, 2025

With such tools, you can quantify how many people mentioned a certain issue, see the sentiment (positive vs. negative) around each theme, and link those to impact metrics like NPS​ Advanced text analytics software is one solution to look into. This kind of AI-powered analysis can surface insights that might be missed by manual reading.

Feedback 62

Feedback Customer Service Effort Score Net Promoter Score 62

Thematic

MARCH 26, 2025

Predicting Emerging Issues Before They Escalate Successful businesses use AI-powered predictive analytics to detect early warning signs based on subtle shifts in feedback patterns. Discover how large language models are revolutionizing text analytics, offering deeper insights than traditional NLP approaches.

Feedback 62

Feedback Social Media Analysis Survey 62

Thematic

MAY 7, 2025

Customer Feedback and Analytics Customer feedback is packed with insight—but only if you can make sense of it at scale. Download VoC Handbook Our free guide to shopping for a feedback analytics solution Cut through marketing noise and be sure you are asking the right questions in sales calls and demos.

Feedback 62

Feedback Customer Journeys Self Service Analysis 62

ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. This customer experience course is an actionable overview for making CX a team sport company-wide. The Essentials module is free to everyone.

Sports 71

Sports Customer Experience Handbook Case Study 71

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? Product Led Success: The Professional’s Handbook – An Introduction Blog. Product Analytics. Product Experience . Ask Yourself These Questions.

Resources 52

Resources Handbook eBook Government 52

Gainsight

NOVEMBER 23, 2020

Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly. For example, we wanted to improve our Product Analytics to help TAMs better understand their customers and potential risks. Here’s our Roadmap ( PDF link ).

Customer Success 52

Customer Success Roadmap Handbook Financial 52

Gainsight

JUNE 17, 2022

With those two foundational elements in mind, here are a few key PLG data points to measure as you craft your product-led strategy: In-Product Analytics. In-product analytics are essential to any strong product-led growth strategy because they hand you the blueprints for growth. User Sentiment and Feedback.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

NOVEMBER 16, 2021

Whenever you can, try to keep your finger on the pulse of your users’ experience and make adjustments through tools such as in-product analytics, in-product engagements, and surveys. . Power your plans with analytics. In-product analytics provide the fuel to power your product-led growth flywheel.

Tips 52

Tips Handbook Analytics User Experience 52

Gainsight

MAY 3, 2022

With that info, you could add engagements or adjust your product roadmap, building a bridge to more frequent upgrades. It uses in-product analytics to help you spot potential churn risks, step in, and steer risky users toward better experiences. This comparison could show you what friction points are holding back new users.

Handbook 52

Handbook Roadmap User Experience Metrics 52

SurveySensum

JULY 14, 2020

She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. Lead CX Analytics and Insights Manager at CenturyLink. She led CX company-wide for 11 years at Applied Materials. She is the Sr.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Thematic

APRIL 28, 2025

So, for the Analyze stage, Atlassian brought in a feedback analytics solution that is powered by advanced AI— Thematic —to automate and enrich their feedback analysis. They mapped customer feedback themes to their product roadmap. Thematic’s NLP (Natural Language Processing) grouped feedback into themes.

Feedback 62

Feedback Examples Analysis Roadmap 62