ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. This customer experience course is an actionable overview for making CX a team sport company-wide. The Essentials module is free to everyone.

Sports 71

Sports Customer Experience Handbook Case Study 71

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? Product Led Success: The Professional’s Handbook – An Introduction Blog. Product Analytics. Product Experience . Ask Yourself These Questions.

Resources 52

Resources Handbook eBook Government 52

Gainsight

JUNE 17, 2022

With those two foundational elements in mind, here are a few key PLG data points to measure as you craft your product-led strategy: In-Product Analytics. In-product analytics are essential to any strong product-led growth strategy because they hand you the blueprints for growth. User Sentiment and Feedback.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

MAY 3, 2022

With that info, you could add engagements or adjust your product roadmap, building a bridge to more frequent upgrades. It uses in-product analytics to help you spot potential churn risks, step in, and steer risky users toward better experiences. This comparison could show you what friction points are holding back new users.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

NOVEMBER 16, 2021

Whenever you can, try to keep your finger on the pulse of your users’ experience and make adjustments through tools such as in-product analytics, in-product engagements, and surveys. . Power your plans with analytics. In-product analytics provide the fuel to power your product-led growth flywheel.

Tips 52

Tips Handbook Analytics User Experience 52

Gainsight

NOVEMBER 23, 2020

Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly. For example, we wanted to improve our Product Analytics to help TAMs better understand their customers and potential risks. Here’s our Roadmap ( PDF link ).

Customer Success 52

Customer Success Roadmap Handbook Financial 52

SurveySensum

JULY 14, 2020

She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. Lead CX Analytics and Insights Manager at CenturyLink. She led CX company-wide for 11 years at Applied Materials. She is the Sr.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132