Grade.us

JANUARY 16, 2019

The vast majority of review management clients aren't using their secret weapon. Somebody (whether that’s the business owner, the support manager, or operations) needs to bring them into the fold and educate them, set expectations, and provide the tools to earn positive reviews that will boost morale and grow the business.

Handbook 36

Handbook Training Management ROI 36

Storyminers

JULY 6, 2020

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Most contact center managers already train their employees on how to be polite or how to handle angry customers. Improvements in financial metrics.

Data 59

Data Customer Service How To Contact Center 59

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Michel Falcon Experience

AUGUST 18, 2014

Better yet, say yes or nod your head if you operate a business or manage people and feel that your employees are lost during their first week. 8,000 for a manager earning $40,000/year. Take the feedback you receive and use it to recreate the employee onboarding process. 210,000 for a C-suite executive earning $100,000/year.

Handbook 123

Handbook eBook Training Exercises 123

Education Services Group

FEBRUARY 19, 2019

But, how do you avoid the pitfall of managing their onboarding via a standardized checklist driving toward a timely go-live, and then moving on quickly to the next customer? To keep up your business’ momentum and show your customers the ROI that you offer, you need to keep track of your TTV as a key metric. Why Measuring TTV Matters.

Measurement 40

Measurement Case Study Handbook Software 40