SurveySensum

JULY 27, 2023

Each of these examples shows how these brands have excelled in creating customized product recommendations, personalized email campaigns, memorable in-store experiences, and many more examples! Personalized Email Campaigns Sephora excels in delivering personalized email campaigns that resonate with their customer’s expectations.

Retail 52

Retail Examples Feedback Customer Experience 52

Second to None

FEBRUARY 4, 2020

These brands earn their profits solely from the restaurants, with no added charge to the customers. The new-delivery model connects customers with restaurants in a similar fashion, but on top of that they also take care of the delivery process, opening the amount and genres of restaurants available to consumers.

Customer Experience 48

Customer Experience Fashion Wait Times Customer Centricity 48

Second to None

APRIL 18, 2019

A survey conducted by Influencer Marketing Hub revealed that 86 percent of marketing firms plan to dedicate a part of their budget towards the initiative this year; a percentage that has jumped by nearly 50 percent since 2017. [1] The practice has become extremely popular.

Marketing 76

Marketing Customer Experience Social Media Fashion 76

Second to None

MARCH 18, 2019

Previously an online option only, Neiman Marcus now offers a place in the store where customers can interact with digital stylists who provide fashion expertise while archiving shopper history and preferences for future purchases. New York City houses a diverse population with customer preferences varying by every square-inch.

Retail 59

Retail Fashion Guidelines Customer Centricity 59

Second to None

JUNE 26, 2018

Ultimately, a mystery shopping program can help luxury retail brands in a similar fashion to other industries. It will unlock key data points that will arm your team with the knowledge to craft a consistent omnichannel experience, and keep customers satisfied as they move along your pipeline.

Retail 63

Retail Brands Omni-Channel Fashion 63

Second to None

MAY 1, 2018

To ensure that you keep your customers maintaining a positive perception, a key area to focus on is the response time from when a customer logs-in to a live chat, and the time it takes for your associate to respond. Additionally, if the process is too taxing, it is likely that the customer will move on and try your competitor’s site.

Customer Service 63

Customer Service Ecommerce Chatbots Fashion 63

Second to None

FEBRUARY 19, 2019

6] If your customers feel that their needs are being neglected in lieu of fashionable trends, their loyalty to your brand will deter. Offering samples is an interactive way to market private label products and increase customer engagement. A positive brand experience begins with defining the customer as the top priority.

Industry 73

Industry Brands Rewards Programs Loyalty 73

Second to None

MARCH 18, 2019

Previously an online option only, Neiman Marcus now offers a place in the store where customers can interact with digital stylists who provide fashion expertise while storing shopper history and preferences for future purchases. The brand calls the new location a “playground for everyone”. [1]

Retail 48

Retail Fashion Guidelines Customer Centricity 48

Waypoint Group

APRIL 21, 2015

In just a few weeks, San Francisco will be flooded with customer success professionals as Gainsight’s Pulse conference kicks off May 12. This year will be even grander and doubled in attendance from last year’s 900-person event, in true SF fashion! Plus, I will be speaking on May 13th, so you have that to look forward to as well.

Customer Success 40

Customer Success Conference Fashion Voice of Customer 40

Storyminers

JULY 29, 2016

My number one customer retention strategy is talking to your customers. I don’t mean surveys; I mean real, one-on-one conversations. Our most effective customer retention strategy is to be relentless about support. Our customers frequently make product suggestions based on their usage of our software. Len Markidan.

B2C 124

B2C Customer Retention Strategy Brands 124

SuiteCX

OCTOBER 22, 2015

Doing this regularly enables you to walk the walk and help transform your enterprise into a truly customer-‐centric culture.

Customer Journeys 100

Customer Journeys Company Customer Centricity Exercises 100

Totango

JUNE 4, 2019

That’s why customer-centered teams value Voice of Customer (VoC), the process of requesting, gathering, and analyzing customer feedback. It provides a direct opportunity to improve the customer experience which, in turn, makes customers more likely to remain loyal. What is Voice of Customer?

Voice of Customer 77

Voice of Customer Net Promoter Score Feedback Competitive Advantage 77

Second to None

FEBRUARY 19, 2019

6] If your customers feel that their needs are being neglected in lieu of fashionable trends, their loyalty to your brand will deter. Offering samples is an interactive way to market private label products and increase customer engagement. A positive brand experience begins with defining the customer as the top priority.

Industry 48

Industry Brands Rewards Programs Loyalty 48

Thematic

JULY 3, 2018

This is part 3 of our blog series from our webinar “5 practical ways to influence managers for Voice of Customer (VOC) success”, by myself and Dr. Alyona Medelyan. This blog series is all about how to make a strong case internally in your business to get buy-in from your stakeholders for your Voice of Customer (VOC) programme.

Voice of Customer 59

Voice of Customer How To NPS Fashion 59

SmartKarrot

MARCH 16, 2022

Interaction with customers on social media is a terrific way to respond directly and be heard. You can address customer concerns directly and meet their expectations. With the right tools, you can manage all social mentions and respond in a quirky fashion. A contest for a photo or caption engages with customers.

Examples 10

Examples Social Media Net Promoter Score Competitive Advantage 10

Qualtrics

NOVEMBER 12, 2020

Prior to her current role, she worked at market research agencies in Australia and the US, gaining experience on projects across a variety of industries, including automotive, FMCG, insurance, fashion, energy, childcare, and electronics. I worked more on ongoing, strategic research and contributed to our voice of customer program.

Financial 26

Financial Feedback Customers Automotive 26

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Hilary is a New York City-based freelance journalist.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Hilary is a New York City-based freelance journalist.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Second to None

APRIL 16, 2018

The end result was a true 360-degree look at all the ways a customer could engage with the brand — and an opportunity to trace the customer’s journey across all these different interactions through to the purchase. That seamless, big-picture look yielded unexpected insights.

Data 54

Data Call Center Measurement Brands 54

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

CX Journey

JULY 25, 2014

I smile, explaining that yes, in fact, designing, deploying, and analyzing Net Promoter Score and customer satisfaction survey programs is indeed part of what I do. “ Don’t just send them a survey via email. Then, make sure they know their opinions are desired and respected in an ongoing fashion. That’s right.

Net Promoter Score 153

Net Promoter Score Effort Score NPS Voice of Customer 153