Fashion Innovation Management Voice of Customer 
Storyminers
MAY 21, 2020
Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. That’s the view of managing principal of Storyminers and experience design expert, Mike Wittenstein. People management and ways of working need to be overhauled, Wittenstein said. That costs money.
Second to None
MAY 31, 2018
Brands should strive to be as receptive to customer feedback as possible, collecting a trove of information that can then be converted into tangible changes to the way your team interacts with consumers. This feedback can be acquired in several different fashions, including voice of customer survey and mystery shopping programs.
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Storyminers
JULY 29, 2018
Too many organisations are “doing” before “designing” when it comes to digital and customer transformation, and not going deep enough into insights analysis and cultural change. Wittenstein agreed that with the arrival of more technology at the front end of engagement, marketing and customer experience are aggressively coming together.
Storyminers
JULY 29, 2018
Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. That’s the view of managing principal of Storyminers and experience design expert, Mike Wittenstein. People management and ways of working need to be overhauled, Wittenstein said. That costs money.
Second to None
FEBRUARY 4, 2020
These brands earn their profits solely from the restaurants, with no added charge to the customers. The new-delivery model connects customers with restaurants in a similar fashion, but on top of that they also take care of the delivery process, opening the amount and genres of restaurants available to consumers.
Second to None
AUGUST 14, 2018
By categorizing your relationships with customers in this fashion, you are establishing the mindset within your organization that there is always work to be done in order to improve the value provided to each individual that interact with your brand. Our solutions are developed on the basis of solid research and statistical science.
Second to None
SEPTEMBER 13, 2018
Organizations that provide a unique, individualized value to their customers, both within their brick-and-mortar locations and online, will always have a place in this landscape, because the sheer size of Amazon prevents them from reaching individuals in this fashion.
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