Lithium

FEBRUARY 28, 2023

Brands, opportunities and partnerships are ripe across this ever-growing ecosystem — many organizations are currently building out similar and novel virtual experiences for work, commerce, entertainment and more, across a spectrum of centralized and decentralized systems.

Social Media 93

Social Media Gamification Fashion Entertainment 93

SurveySensum

SEPTEMBER 21, 2023

Note: A higher CRR typically indicates customer loyalty , trust, and a strong value proposition, while a lower one suggests potential churn and the need for enhanced customer engagement and service quality. This keeps subscribers engaged and loyal. Engage with your customers to gather feedback, and act on it promptly.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

TechSee

JUNE 25, 2019

Major enterprises such as Apple, Microsoft, Facebook, Disney and Google are all actively engaged in the race to build virtual assistants and chatbots that can respond to customer queries and scale the delivery of quality AI-powered customer service. Gamification.

Technology 122

Technology Customer Service Contact Center Gamification 122

Playvox

SEPTEMBER 2, 2022

Find New Ways to Engage Remote Agents. Lack of engagement can be a disadvantage of remote work, but it doesn’t have to be. When it comes to engaging with your remote team, make sure you’re encouraging activities that build team spirit. But also try other tactics like gamification — for training or just for fun.

Contact Center 70

Contact Center Management Policies Gamification 70

BirdEye

DECEMBER 8, 2022

Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love. Create entertaining content that will resonate with your followers. Engage with your followers directly through messages, comments, and posts. How to use them: Create a business page.

Social Media 98

Social Media Brands Video Entertainment 98

CXApp

AUGUST 21, 2018

Crafting an engaging employee experience (EX) must come first. Therefore, the focus is less on marketing and more on building engagement within your internal teams. Companies that actively engage employees will generate 2.5 times more revenue than their counterparts with low engagement levels. CLICK TO TWEET.

Customer Experience 40

Customer Experience Gamification Employee Experience Social Media 40

LiveChat

JANUARY 23, 2020

This brings us to the community engagement cycle , an interesting concept introduced by CMX, a home for community professionals. If members meet all the criteria, you’re on your way to managing an engaged and healthy community. Engage, engage, engage. Let the people in, and start engaging them.

Brands 69

Brands Gamification Groups Feedback 69

Currency Alliance

JUNE 19, 2019

Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. The theory of marketplaces is well established.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

SurveySparrow

JULY 20, 2021

Over the years, personalized surveys have been proven to improve customer engagement. A survey design that entertains its responders is very likely to succeed. So, through means like chat surveys, gamification features, and more, you can keep your customers hooked. Signup for Free. A Touch of Personalization. Make it Fun.

Guidelines 52

Guidelines Examples Survey Gamification 52

SurveySparrow

JULY 20, 2021

Over the years, personalized surveys have been proven to improve customer engagement. A survey design that entertains its responders is very likely to succeed. So, through means like chat surveys, gamification features, and more, you can keep your customers hooked. A Touch of Personalization. Make it Fun. And guess what?

Guidelines 52

Guidelines Survey Examples Gamification 52

LiveChat

JANUARY 23, 2020

This brings us to the community engagement cycle , an interesting concept introduced by CMX, a home for community professionals. If members meet all the criteria, you’re on your way to managing an engaged and healthy community. Engage, engage, engage. Let the people in, and start engaging them.

Brands 28

Brands Gamification Groups Feedback 28

Lithium

JUNE 7, 2022

Winners will be announced on Atlas and Khoros social channels, and will receive an award at Khoros Engage in September. Maximize your presence on the world’s fastest growing digital entertainment platform. Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. Read the full release article.

Self Service 10

Self Service Social Media Roadmap Gamification 10

SurveySensum

JULY 14, 2020

Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132