Customer Care Engagement Entertainment Gamification 
TechSee
JUNE 25, 2019
It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. Customer service has clearly benefited from bots as these virtual assistants can store endless amounts of data, predict customer behavior and access relevant information in real time.
Lithium
JUNE 7, 2022
Winners will be announced on Atlas and Khoros social channels, and will receive an award at Khoros Engage in September. Maximize your presence on the world’s fastest growing digital entertainment platform. TikTok publishing, calendar visibility, and analytics are now available to all Marketing customers. Khoros built A.I.
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Playvox
SEPTEMBER 2, 2022
The other interesting data point is that even while leaders of support centers are looking to bring agents back to a physical customer care center, they’ve also indicated a strong preference for staying remote themselves. Find New Ways to Engage Remote Agents. That’s a dangerous disconnect. How to Adapt to Remote Work.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].
Currency Alliance
JUNE 19, 2019
Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards.
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