InMoment XI
AUGUST 17, 2017
Creating better executive alignment can skyrocket CX program ROI Is your company still struggling with getting executive buy-in for customer experience initiatives? If so, you’re not alone. Today, the customer experience (CX) has become the competitive battleground and differentiator for all businesses. By delivering a consistent, memorable experience, companies can create a competitive advantage that.
Customer Bliss
AUGUST 17, 2017
I don’t want to discuss my next book too much, as we’re currently doing some planning and development work around it, but — as you would probably guess — the theme is customer experience. We’re going to spend a lot of time in the next book discussing the pros and cons of specific experiences, both good and bad. You may see a company one day go through a total customer experience/PR flame-out (United Airlines is a recent example, or Volkswagen) and wonder to yourse
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
AUGUST 17, 2017
Creating better executive alignment can skyrocket CX program ROI Is your company still struggling with getting executive buy-in for customer experience initiatives? If so, you’re not alone. Today, the customer experience (CX) has become the competitive battleground and differentiator for all businesses. By delivering a consistent, memorable experience, companies can create a competitive advantage that.
Michelli Experience
AUGUST 17, 2017
__. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. The post {Infographic} Guilt or Greatness? appeared first on Joseph Michelli.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Promoter.io
AUGUST 17, 2017
If you have not yet had the pleasure of ordering and receiving custom printed stickers from Sticker Mule, you’re absolutely missing out. I say “pleasure”, because there is no better way to describe the complete start-to-finish customer experience that the folks over at Sticker Mule have created. It doesn’t feel like a purchase, it feels […]. The post How Sticker Mule Became a World Class Company appeared first on Promoter.io Blog.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
transcosmos Information Systems
AUGUST 17, 2017
The business landscape is ever-evolving with the newest innovations and technologies that influence consumer needs and demands. If fifteen years ago, placing a newspaper ad would dramatically increase your store’s foot traffic, it’s not the same today. Gone are the days when offering a telephone customer care service would suffice, as omni-channel has shifted the business paradigm.
Amity
AUGUST 17, 2017
Congrats! You applied for a Customer Success position and are now preparing for your first interview. Whether this is your first time interviewing for Customer Success, or you're an old pro, there are a few things that you should do to prep yourself for success. Ultimately, what you are trying to solve for in an interview is whether there is a mutual fit for you and for the company.
Magellan Solutions
AUGUST 17, 2017
Today’s marketing managers and sales professionals are facing higher demands and greater expectations from their employers and clients more than ever. Gone are the days when it was deemed enough for telemarketers to just hit their targets of cold calls per hour. Whereas before, the quality of your leads more or less dictated the success of your marketing activities, today, the more important aspect has taken center stage – the quality of your leads.
Amity
AUGUST 17, 2017
Congrats! You applied for a Customer Success position and are now preparing for your first interview. Whether this is your first time interviewing for Customer Success, or you're an old pro, there are a few things that you should do to prep yourself for success. Ultimately, what you are trying to solve for in an interview is whether there is a mutual fit for you and for the company.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ReviewTrackers
AUGUST 17, 2017
Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: University of Minnesota Health Clinics and Surgery Center experienced a 14 percent increase in new-patient growth due to innovative design, which lends itself well to efficiency. Subscribe to receive these stories and more every week in your inbox.
Talkdesk
AUGUST 17, 2017
The 2017 Talkdesk event, Designing Your Intelligent Contact Center, kicks off in Chicago next week! We’ve been finalizing details about the speakers and sessions and now that everything is ready, we’re thrilled to share more information. Here are details about the speakers for the Talkdesk’s Designing Your Intelligent Contact Center event in Chicago: Shep Hyken – Chief Amazement Officer, Shepard Presentations.
Clarabridge
AUGUST 17, 2017
By: Ellen Falci, Product Manager, NLP/Enrichment, Clarabridge. This blog post is part 2 of our Debunking Natural Language Processing (NLP) series. Throughout this series, Ellen will highlight several features that help Clarabridge users go beyond simple topic analysis. This series will show you how new types of analysis aren’t so farfetched after all!
Talkdesk
AUGUST 17, 2017
The 2017 Talkdesk event, Designing Your Intelligent Contact Center, kicks off in Chicago next week! We’ve been finalizing details about the speakers and sessions and now that everything is ready, we’re thrilled to share more information. Here are details about the speakers for the Talkdesk’s Designing Your Intelligent Contact Center event in Chicago: Shep Hyken – Chief Amazement Officer, Shepard Presentations.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
dscout People Nerds
AUGUST 17, 2017
An in-depth look at a recent study with Cultural Anthropologist Susan Kresnicka.
Forrester's Customer Insights
AUGUST 17, 2017
Thanks to the rise of empowered consumers, products and experiences that once seemed improbable, such as (literally) instant delivery, are now integral to our lives. But this era of innovation has also seen its fair share of flops: From Pokémon Go to Google Glass, technologies that looked like promising disrupters stalled quickly or generated more […].
Verint
AUGUST 17, 2017
At the end of 2016, I conducted 20 interviews with customer service professionals who were members of the National Association of Call Centers (NACC). The NACC is a 503(c)(6) not-for-profit membership organization based at Middle Tennessee State University. I work under contract as research director for the NACC ( www.nationalcallcenters.org ), which gives me a pretty good reach into the end-user community.
OpinionLab
AUGUST 17, 2017
After leading a dozen or so major website redesigns, I am familiar with the euphoric thrill of publishing and propagating a new website. It’s the realization of months of iterative discovery, creation and testing. Many times, however, the celebration is short-lived as the reality of unanticipated technical issues and unexpected site visitor behavior comes into focus.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Expert insights. Personalized for you.
227 
Let's personalize your content