5 Ways to Reimagine Customer Experience in the Time of COVID-19
GetFeedback
SEPTEMBER 27, 2020
A look into the new-normal customer and how to meet their evolving expectations.
GetFeedback
SEPTEMBER 27, 2020
A look into the new-normal customer and how to meet their evolving expectations.
NICE inContact
SEPTEMBER 27, 2020
Nearly 70% of companies fail at designing omnichannel CX. To beat the odds, follow these 5 steps to creating a future-proof omnichannel CX program that supports seamless channel hopping across any channel your customer prefers.
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Doing CX Right
SEPTEMBER 27, 2020
Leadership article originally published in Forbes, Sept 2020. Happy employees fuel happy customers. This statement may sound strange but it is true and dependent on great leadership. They go hand in hand. When employees feel included, valued, and appreciated, they often go above and beyond to deliver excellence. A common question is how can leaders create a customer-centric culture with engaged, motivated employees?
Magellan Solutions
SEPTEMBER 27, 2020
One of the keys to a successful business lies not only in the products or services but also to loyal customers. This is especially true for the insurance industry — an industry that relies greatly on its customer base. To keep the business afloat, companies from this sector should do their best to attract more customers while retaining the existing ones.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Doing CX Right
SEPTEMBER 27, 2020
I had the opportunity to join Kesiena Aaron – Efe to discuss business success stories and ways to differentiate your brand based on non-traditional proven CX methods. . During the podcast, I answer questions including: How do you get a Customer Experience job if you’ve never had one? Why is CX a booming field, and is it a fad or here to stay?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
C Space
SEPTEMBER 27, 2020
The Brand Move Roundup – September 25, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Tweet. In early March we began reporting daily on how brands were dealing with Covid-19. But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world.
Knowmax
SEPTEMBER 27, 2020
Virtual call centers: Tips and tricks for agents working from home.
SmartKarrot
SEPTEMBER 27, 2020
Offering a great service or product is no longer a definite ‘seal-the-deal’ thing anymore. As the ever-hungry customer has an expectation above the cliff, you might want to pack a punch on your decisions. Simply put, you need to take a notch up and stand out from your competitions. And then plan on to bag yourself a truly loyal customer. Maybe it is time for you to treat them more seriously and transform their designation from customers as partners.
Oracle
SEPTEMBER 27, 2020
We’re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. The Thinker Award for Markie Innovation honors companies that used new technology or a never-before-seen approach to attract, interest, and engage an audience.
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SmartKarrot
SEPTEMBER 27, 2020
Humans want human contact – it’s textbook. We always look out for someone who is empathetic towards us. People say that empathy is an innate quality and cannot be taught or transferred. But that is not entirely true, it can be learned in life through experiences. In a customer success space, customer empathy is a critically important term in its dictionary.
SmartKarrot
SEPTEMBER 27, 2020
Understanding consumer behavior has been one of the greatest challenges for companies for a long time. It is important to know what your customer would choose out of all the given options. It makes it easier for companies to design the algorithms of automated systems that interact with customers. The customer use case is one of those methods companies use for this intention.
SmartKarrot
SEPTEMBER 27, 2020
Goes without saying, customers receive a lot of emails from the rest of your competitions too. Following some basic email etiquette tips can help make sure your message is well-received. While social media channels are hailed as great marketing vehicles, email communication is still the main way people communicate online. It is the Email that affects everything from repeat purchase rates to lifetime value to how someone talks about your brand privately and publicly.
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