ClientSuccess

SEPTEMBER 27, 2018

Gone are the days of phone calls, mailed paper NPS surveys, customer spreadsheets, and post-it notes. Finally, the last trend we’ve seen emerge in 2018 is a sharpened focus on customer outcomes and return on investment for customers. eBooks: Ultimate Guide to SaaS Customer Success Metrics.

Trends 74

Trends Customer Success Effort Score ROI 74

ChurnZero

MARCH 31, 2020

Adding a call-to-action in their email signatures inviting customers to take a quick, four-question survey about how they’ve been impacted by COVID-19. The survey asked if their business was still open, if they had plans to close it, what’s the best way to be contacted at this time, and if they had any additional comments.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. Customer experience programs are far more than surveys. Surveys will always play a part in customer experience. Surveys allow researchers to benchmark performance, capture post-purchase feedback, and develop a data cache with periodic surveys.

Survey 98

Survey Return on Investment eBook System 98

Qualtrics

FEBRUARY 4, 2021

You can send out IT surveys to ask these questions. You’ve implemented an IT strategy to increase business efficiency, so it’s essential you measure its impact and return on investment. Download Ebook. Most people will have laptops and other hardware. Have we got a map? How are we going to measure all this?

Employee Experience 26

Employee Experience Abandon Rate Return on Investment Technology 26

ChurnZero

MARCH 6, 2020

This is a real scare for companies since “84% of executives listed unengaged employees as one of the top 3 threats to their organizations,” as reported in a The Economist survey shared by Wrike. But how do you systematically ensure they are maximizing their return on investment? Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer Success 69

Customer Success Customer Journeys Culture Study 69

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. In a recent Forbes survey, CXOs overwhelmingly believe improving CX is “the number one growth factor. ”

Contact Center 66

Contact Center Return on Investment Tips ROI 66

ChurnZero

MARCH 20, 2020

To prioritize and target outreach, Customer Success Managers monitor customer vitals as they progress through their journey—tracking product usage, key milestones, surveys, and support tickets. But how do you systematically ensure they are maximizing their return on investment? Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer Success 52

Customer Success Customer Centricity Return on Investment eBook 52

Responsetek

MAY 8, 2018

Within six months, the bank saw a five percent decrease in its abandonment rate, resulting in the equivalent of a seven times return on investment on its CEM solution. Marketing: Click-through rates (CTR), survey completion rate, brand reputation. Product & Fulfillment: Complaints ratio, abandonment rates, return rates.

CEM 40

CEM Strategy Insurance Abandon Rate 40

BirdEye

DECEMBER 29, 2022

Channel reporting Return on Investment (ROI) metrics 12. This metric measures how many people that viewed or interacted with your content actually took some desired action like signing up for a newsletter, downloading an ebook, or making a purchase. Return on Investment (ROI) metrics. Conversion rate 7.

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Survey forms can be a valuable tool for both lead generation and demand generation. How does SurveySparrow help with lead gen and demand gen? Please enter a valid Email ID.

B2B 52

B2B Marketing Social Media Advertising 52

Comm100

APRIL 12, 2018

In order to provide high-level customer service while monitoring return on investment, companies need to use some metrics to measure success. accompanied by a survey scale. There is no single right answer on the scale that you can and should use, but most of the surveys choose a 1-5 scale or a 1-10 scale.

NPS 156

NPS Measurement Effort Score Customer Experience 156

Centercode

APRIL 9, 2019

An industry survey revealed over 90 names for pre-release testing. But with the enormous scope of modern product development, many teams find their pre-release testing processes don’t offer thorough feature coverage or a high enough return on investment. Get The Customer Validation in 20 Minutes Ebook.

Technology 68

Technology eBook Return on Investment Feedback 68

Pointillist

JULY 25, 2018

telecom provider made a major investment in customer outreach, the likes of which they had not done before. They quickly reached a critical point where they needed to quantify the Return on Investment in order to decide whether to expand, contract or stop further investment in the customer outreach.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43